Hi there,
Thank you for getting in touch, my name is Hallie and I am part of the team here at Flexicover. I am so sorry to learn of the difficulty you have experienced, this is not the standard of customer service we pride ourselves on. In order to assist you, could you please email your queries to responses@tifgroup.co.uk and I will be able to answer any questions you may have.
I will look forward to hearing from you.
Kind regards,
Hallie