Chums Reviews

Thank you for your feedback. We're very sorry to hear about your experience and apologise for the level of service you received. We understand your frustration regarding the handling of your returned parcel and are particularly concerned by your comments about the interaction with our colleague. This is not the standard of customer service we strive to provide, and we're sorry that you felt your concerns were not taken seriously. We also apologise for the inconvenience caused in having to escalate the matter to our Managing Director to achieve a resolution. We're pleased that the issue was ultimately resolved and that your refund was processed, but we regret the experience that led to this outcome. Your comments have been noted and will be shared with the appropriate team for review. Thank you for bringing this matter to our attention.

Thank you for your feedback. We're sorry to hear that the item was not as expected and that you found the fit too baggy and unflattering, resulting in its return. We also understand your concern regarding the refund. We can confirm that your refund was processed on 09/07/26. Please allow a few working days for the funds to appear in your account, depending on your payment provider. Thank you for taking the time to share your experience, and we apologise for any inconvenience caused.