Chums Reviews

Thank you for your feedback. We're pleased to hear that you found our returns process straightforward and easy to use. While we're sorry we didn't have the opportunity to assist you directly, we appreciate you taking the time to share your experience and hope to serve you again in the future.

Thank you for taking the time to share your feedback. We're very sorry to hear that you did not receive your shoes and understand how frustrating this experience must have been. While we're pleased that our customer service team was able to arrange a prompt refund, we can confirm that your refund was processed on 1 July. We appreciate your concerns regarding the delivery service and understand your disappointment, particularly as you have experienced similar issues with other deliveries in your area and have been a valued Chums customer for many years. We're sorry that this experience has affected your confidence in shopping with us. Your comments regarding the courier service have been noted and will be shared with the relevant team, as customer feedback is incredibly important in helping us review and improve our services. Thank you again for bringing this to our attention.