See review of first Disney park. Inaccurate information given so child lost out on the experience. Beyond disappointed.
Camila
AttractionTickets.com
1 year ago
Thank you for sharing your experience — we’re really sorry to hear about the difficulties you encountered. We completely understand how frustrating this must have been.
For UK guests, the DAS (Disability Access Service) pass can only be set up at Guest Services upon arrival, unlike in the US where it can sometimes be arranged online in advance (though even then, some Cast Members may still require it in person).
The DAS pass is always at Disney’s discretion, and its availability can vary depending on the situation. We know this doesn’t make the process any less stressful, and we truly appreciate your patience in trying to follow the instructions.
We hope this helps clarify the process for future visits, and we sincerely apologise that your experience didn’t go as smoothly as it should have.
Thank you again for your feedback.
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Date of purchase: 26/08/2025
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Philip Brace
Feefo Verified
Portsmouth UK
1 year ago
What Philip Brace said about AttractionTickets.com:
On the evening of the not so scary party there was an enormous thunderstorm going on behind the castle which added the suspense leading up to the fireworks display. Well timed Mr Disney. I knew you...
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Camila
AttractionTickets.com
1 year ago
Sounds like Disney added some extra special effects for your Not-So-Scary night! 🌩️🏰
We hope you had a magical time!
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Date of purchase: 26/08/2025
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Rob
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1 year ago
Camila
AttractionTickets.com
1 year ago
Thank you for the five stars.
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Date of purchase: 26/08/2025
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DAVID PRESBURY
Feefo Verified
Lavendon UK
1 year ago
What DAVID PRESBURY said about AttractionTickets.com:
Staff were excellent throughout both in person and via the online chat which was answered in seconds
The reception desk were quick and efficient and the universal desk really helpful with advice and...
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Camila
AttractionTickets.com
1 year ago
Thank you for sharing your positive feedback with us.
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Date of purchase: 26/08/2025
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Trusted Customer
Feefo Verified
1 year ago
Camila
AttractionTickets.com
1 year ago
We appreciate the five stars.
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Date of purchase: 26/08/2025
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Trusted Customer
Feefo Verified
1 year ago
Good price good condition
Camila
AttractionTickets.com
1 year ago
Many thanks for the great rating!
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Date of purchase: 26/08/2025
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Trusted Customer
Feefo Verified
1 year ago
Really good service,easy to navigate website & kept updated with reminder when to pay balance.
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