I see the service as poor as the ticket package had been mis-sold & not descriptive on when parks may be open or not open. At no time did I receive any information from Attraction tickets on any...
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Product reviews
Camila
AttractionTickets.com
11 months ago
Hi Daniel. Thank you for taking the time to share your feedback. We’re very sorry that your experience did not meet your expectations.
As outlined in the terms and conditions of the tickets:
"Specific attractions or entertainment may change operating hours, close due to refurbishing, capacity, weather, or special events, and may otherwise change or be discontinued without notice and without liability."
Regarding the water parks, the terms also state that Disney Water Parks are subject to seasonal closure each year for maintenance and refurbishment. Disney tickets will include admission to Disney's Blizzard Beach or Disney's Typhoon Lagoon Water Park, whichever is open.
If you need any further clarification, we are always here to help.
Thank you again for your feedback.
Best regards,
Attraction Tickets Team
DF
Daniel Francis
11 months ago
It's a bit difficult to visit either of the water parks if both are closed at the same time.
What's even more disappointing is that no communication from Attraction tickets was given at the time of booking or when it was known the parks were closed so amendments could be made. Furthermore, following my complaint and feedback, no offer of compensation or some money back has been offered or mentioned, which doesn't lead customers to have any good faith in Attraction tickets.
I won't be using Attraction tickets ever again due to this and will ensure my vast social media network in the retail and online customer service world are aware of just how poor this service is from Attraction tickets. I'm very surprised that this complaint hasn't come up before from other customers but perhaps they just aren't aware that its ok to complain and that they have consumers rights, which I will be pursuing through legal channels due to the misleading sales of tickets and T&Cs not being clear along with no goodwill customer service offered.
Attraction Tickets
AttractionTickets.com
11 months ago
We’re very sorry to hear about your experience. Disney water parks may close for various reasons, such as weather or maintenance, and unfortunately, Disney does not notify us. Our team does not have control over the parks’ operations.
If you would like further clarification or assistance, please contact our Customer Services team directly at customerservices@attractiontickets.com , and they will be happy to assist you.
Thank you for your feedback.
Attraction Tickets Team
Date of purchase: 02/11/2025
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Scott Kordi-harberd
Feefo Verified
GBR
11 months ago
What Scott Kordi-harberd said about AttractionTickets.com:
All communications were friendly, clear and helpful. The turnaround times to receive responses to emails was very quick and it was reassuring to feel that I was dealing with a person rather than...
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Camila
AttractionTickets.com
11 months ago
We’re so happy to hear you’re pleased with our service! Thanks for your kind words and glad you enjoyed the extras too!
This experience was extremely disappointing and felt very poorly managed. Universal massively oversold the event and the queues were completely unrealistic. We waited just over three hours for a...
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Camila
AttractionTickets.com
11 months ago
We’re very sorry to hear about your experience and understand your frustration, Connor.
We’ve checked our records, and unfortunately, we could not find any messages from you. Please could you resend your email to customerservices@attractiontickets.com and we will do our best to assist you.
Thank you very much for your feedback.
Best regards,
Attraction Tickets Team
CO
Connor
11 months ago
Hi Camila
As requested, I have forwarded the email chain. Although it’s exactly the same email address previously used.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.