We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.
For the tour you selected, we work with live availability. While this process is usually seamless, there are rare instances where availability can change quickly between adding a booking to your basket and finalising payment. As soon as our team noticed the availability issue, we tried to contact you by email and phone, offering an alternative time. We’re very sorry we weren’t able to reach you.
We completely understand how disappointing this situation must have been, and please accept our sincere apologies. I can confirm that the refund has already been processed and the money has left our account. It may take a few days for your bank to release the funds.
We hope you will give us the opportunity to serve you better in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you.
Best regards,
Attraction Tickets Team
Attraction tickets were copied into the email with the tour provider regarding the bus not showing up and processing a refund, attraction tickets made no attempt to reply to my email and I have had...
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Product reviews
Attraction Tickets
AttractionTickets.com
10 months ago
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. We’ve checked our records but haven’t been able to locate any email from you regarding this issue.
Could we kindly ask you to resend your email to customerservices@attractiontickets.com , so that we can investigate what happened?
Thank you for your understanding.
Best regards,
Attraction Tickets Team
Date of purchase: 11/12/2025
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KF
Keith France
Feefo Verified
GBR
10 months ago
What Keith France said about AttractionTickets.com:
Always so easy to book a holiday myself through the attraction tickets website.. and if I ever do need help the staff are brilliant and go above and beyond to help out anyway they can
Attraction Tickets
AttractionTickets.com
10 months ago
Thank you so much for your wonderful review! We’re thrilled to hear that booking your holidays with us is easy and that our team has been able to help whenever needed. Your kind words mean a lot to us and we truly appreciate your support!
Product reviews
Date of purchase: 26/12/2026
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BG
Beverly Gardner
Feefo Verified
GBR
10 months ago
What Beverly Gardner said about AttractionTickets.com:
Excellent service!! I stupidly booked tickets for the wrong dates (which had already passed as I booked 2025 instead of 2026). Kirsty was fantastic from the start. She reassured me that she was...
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Attraction Tickets
AttractionTickets.com
10 months ago
Thank you so much for your fantastic review! We’re thrilled to hear that Kirsty was able to help sort everything out and make your booking right. It’s great to know that you felt reassured and supported throughout the process. Your kind words mean a lot to our team, and we really appreciate your recommendation!
Product reviews
Date of purchase: 26/08/2026
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Trusted Customer
Feefo Verified
10 months ago
Attraction Tickets
AttractionTickets.com
10 months ago
Thank you for the five stars. We hope you had a blast!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.