How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

White Hot Reviews

https://www.whitehothair.co.uk

EXCEPTIONAL

Service

4.9

Product

4.7

481

521

ratings over the past year

Displaying all 7,901 reviews

Trusted Customer

11 years ago

I had terrible trouble negotiating the new website (I had no trouble with the old one)…

I had terrible trouble negotiating the new website (I had no trouble with the old one) and it took me an hour to place my order (including two calls to White Hot). The problem was compounded by the...

White Hot

11 years ago

Thanks for your feedback. We’re aware that when our new website went live there were a few customers who had problems making an order. We are making some changes to the site based on conversations we've had with customers, but unfortunately the browser issue is beyond our control. If you have any problems using the website, please do call us on 0844 463 3978 or email on customercare@whitehothair.co.uk and we will do our best to help.

Product reviews

Date of purchase: 20/03/2015

Trusted Customer

11 years ago

Service is always very good, products arrive promptly and beautifully wrapped!!

Product reviews

Date of purchase: 23/03/2015

Trusted Customer

11 years ago

the products were delivered quickly and beautifully wrapped in tissue paper

Product reviews

Date of purchase: 23/03/2015

Trusted Customer

11 years ago

all round good egg!

Product reviews

Date of purchase: 18/03/2015

Trusted Customer

11 years ago

White Hots customer service, and their products, are very good. However, they need to invest…

White Hots customer service, and their products, are very good. However, they need to invest in better shipping boxes. They are always heavily damaged when I receive them. My last shipment only...

White Hot

11 years ago

Thanks so much for your feedback - we would never have known about this issue if you hadn't got in touch, so we're really grateful. We are currently investigating some different packaging for our international orders so that this won't happen again.

Product reviews

Date of purchase: 16/03/2015

Trusted Customer

11 years ago

Excellent service

Product reviews

Date of purchase: 09/03/2015

Trusted Customer

11 years ago

nice and quick

Product reviews

Date of purchase: 06/02/2014

Trusted Customer

11 years ago

Items arrived within three days , very good for delivery to Ireland.

Product reviews

Date of purchase: 08/03/2015

Trusted Customer

11 years ago

The service which I have received has been outstanding bearing in mind I live in…

The service which I have received has been outstanding bearing in mind I live in the Netherlands; the products have always arrived exceptionally quickly

Product reviews

Date of purchase: 10/01/2014

Trusted Customer

11 years ago

very quick delivery. Easy to use website

Product reviews

Date of purchase: 07/03/2015

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

White Hot Reviews

Brilliant ShampooMore reviews of this product (1,491)View product website

Glorious ShampooMore reviews of this product (1,685)View product website

Luminous ConditionerMore reviews of this product (1,569)View product website

Shooshing Cr�meMore reviews of this product (1,398)View product website

Lifeshine OilMore reviews of this product (607)View product website

Brilliant ShampooMore reviews of this product (1,491)View product website

Glorious ShampooMore reviews of this product (1,685)View product website

Intense Lustre MaskMore reviews of this product (432)View product websiteI use this twice a week, it certainly improves the look and feel of my hair.

Brilliant ShampooMore reviews of this product (1,491)View product websiteshampoo smells so much nicer than other similar products

Shooshing Cr�meMore reviews of this product (1,398)View product websitedoes what it says but a bit greasy and sticky

Lifeshine OilMore reviews of this product (607)View product websiteditto

Brilliant ShampooMore reviews of this product (1,491)View product websiteditto

Brilliant ShampooMore reviews of this product (1,491)View product website

Glorious ShampooMore reviews of this product (1,685)View product website

Luminous ConditionerMore reviews of this product (1,569)View product websiteReally leaves your hair shining

Brilliant ShampooMore reviews of this product (1,491)View product websitelike it

Shooshing Cr�meMore reviews of this product (1,398)View product websitelike it

Brilliant ShampooMore reviews of this product (1,491)View product websiteHair felt soft and manageable, other grey/ white shampoos are very harsh !

Luminous ConditionerMore reviews of this product (1,569)View product websiteSame as above, not too heavy either which is a bonus as my hair is fine. Good service all round, we'll done I'll purchase again .

Brilliant ShampooMore reviews of this product (1,491)View product websiteWonderful product; this is my product for life!

Glorious ShampooMore reviews of this product (1,685)View product websiteWonderful product; this is also a product which I will continue to use

Luminous ConditionerMore reviews of this product (1,569)View product websiteExcellent finish

Intense Lustre MaskMore reviews of this product (432)View product websiteOutstanding in my view

Lifeshine OilMore reviews of this product (607)View product websiteReally pleased as other hair oils I have used have weighed down my fine hair

Shooshing Cr�meMore reviews of this product (1,398)View product websiteNot for me personally

Intense Lustre MaskMore reviews of this product (432)View product websiteOne of the few things that tame my dry, white hair and gets some life back into it. I apply a generous amount, wrap it in a 'Turbiegrip' towel , go to bed and wash it in the morning. It works for...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?