Delivery was not fast I'm afraid and although I can not complain about the products I have certainly not seen any benefits over my usual shampoo and conditioner
White Hot
White Hot
10 years ago
Thanks for taking the time to give us some feedback. We're really sorry your parcel took some time arriving. We have checked and your order was sent the following day using Royal Mail standard delivery, which can take up to 5 working days.
Unfortunately, once your parcel has left us at White Hot it is out of our direct control. We're disappointed that you haven't been more pleased with our products' results. Many customers tell us how much they love it, but we appreciate that it may not be for everyone. We hope you find something that works for you in the future.
Best wishes,
White Hot Customer Care
x
Excellent service. Products shipped on time and received in excellent condition.
White Hot
White Hot
10 years ago
Thanks for leaving us a fab review. Its lovely to get such great feedback from our customers and its great that you are enjoying all things White Hot.
White Hot Customer Care
x
White Hot
White Hot
10 years ago
Thanks for leaving us a fab review. Its lovely to get such great feedback from our customers, and its great that you are enjoying all things White Hot.
White Hot Customer Care
x
I could not order on line so had to resort to a telephone call, unfortunately there was no one to help me or knew what to do, but I was 'phoned back when some one was able help me and after that...
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White Hot
White Hot
10 years ago
Thank you for leaving us some feedback. Its great that you have loved using our products since they have arrived. We only have a small team so we try and always make sure we get back to our customers within 24 hours, excluding weekends, so its great to hear that our team could help you with your problem.
We hope you continue to enjoy being a customer of White Hot.
Best wishes
White Hot Customer Care
x
Products tried so far are very good.
Customer service on the other hand very poor. My order arrived without the Shoosingcreme and I am still waiting for a replacement? No response to my email to...
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White Hot
White Hot
10 years ago
Thank you for leaving feedback on your experience with White Hot. We're really sorry about both the mistake in your order and the fact that there was a delay in getting back to you - unfortunately, we never received your original email about the missing item. Our customer care team have now sent you a Shooshing Creme along with a complimentary product by way of apology. We hope that you continue to enjoy your White Hot products.
Very best wishes,
White Hot Customer Care
x
Only the Post Office was at fault with late delivery, a constant problem in this area.
White Hot
White Hot
10 years ago
Thanks for leaving such wonderful feedback on White Hot. Its great to hear that you were pleased with our customer services, as we strive to make sure every customer has a great White Hot experience in all aspects from the website to using the products.
We hope you enjoy using the White Hot Regime.
Best wishes,
White Hot Customer Care
x
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