Very prompt delivery. Excellent products I'm very pleased with. Contacted to express my disappointment for missing out on 25% introductory offer. I received am immediate reply offering me a refund....
I am so sorry to hear that you didn't enjoy our products. We completely understand that they may not be for everyone.
Please do contact us at customercare@whitehothair.co.uk and we will work to resolve this for you.
Best wishes,
The White Hot Team
Product reviews
Date of purchase: 28/02/2019
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Trusted Customer
7 years ago
I love the product but I can never order anything off you ever again simply because of the huge amount of packaging for a very small bottle of lifeshine oil. I was very, very cross. What a terrible...
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Ellen
White Hot
7 years ago
Hello,
Thank you for your feedback.
I am so glad to hear that you enjoyed the Lifeshine Oil. However, I do apologise that you feel like our packaging is excessive. We appreciate your principles, and always like to receive feedback about our packaging. This will help with our plans for our future approach in packaging, so thank you. However, I hope you can appreciate that it takes time to implement changes and if you stay signed up to our newsletter we will let you know as soon as we have any news.
Best wishes,
The White Hot Team
Product reviews
Date of purchase: 25/02/2019
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Trusted Customer
7 years ago
I found ordering very straightforward, it was lovely to then receive a "welcome" discount and finally the goods arrived within 48 hours of placing the order.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback.
I am so sorry to hear that you didn't enjoy our products. We completely understand that they may not be for everyone.
Please do contact us at customercare@whitehothair.co.uk and we will work to resolve this for you.
Best wishes,
The White Hot Team