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Seekers Reviews | Customer Service Reviews for https://www.feefo.com/reviews/walton-robinson | Feefo

Displaying all 821 reviews

Trusted Customer

4 years ago

Date of purchase: 27/10/2020

Loverly on the phone when signing for a property but have had a few issues with maintenance with how long it has taken to have things fixed

Amy Gibson

Seekers

4 years ago

Thank you for your feedback, we are really pleased to hear that the sign up stage of your WR experience went well. We will ensure a member of the Property Management team reaches out to you to ensure that everything is in hand. Many Thanks. WR.

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Trusted Customer

4 years ago

Date of purchase: 29/06/2020

great service

Amy Gibson

Seekers

4 years ago

Thank you very much for the 5* review and feedback!

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Binshad tharamannil

5 years ago

Date of purchase: 13/12/2019

What Binshad tharamannil said about Seekers:

I hate the service they provide

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Joshua David Franklin Shaw

5 years ago

Date of purchase: 22/01/2020

What Joshua David Franklin Shaw said about Seekers:

neat

it was pretty simple? and the staff were nice

Sally

Seekers

5 years ago

Hi Joshua, thank you so much for your review, we will pass this on to the team! Kind regards, WR

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Trusted Customer

5 years ago

Date of purchase: 13/01/2020

The company does not pay too much attention to the client once the payment is received and the contract is signed. Fixed appointments (to ask information about the contract, to collect the keys) were...

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Sally

Seekers

5 years ago

Hello, thank you for your feedback. We apologise for any inconvenience caused, please could you email enquiries@waltonrobinson.com with full details of the appointment so we are able to investigate this? Kind regards, WR

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Trusted Customer

5 years ago

Date of purchase: 13/01/2020

Make sure emails go into normal folder

Sally

Seekers

5 years ago

Hello, we apologise if emails landed in your junk folder. Unfortunately we are not able to control the security levels of your email provider. You may be able to save our email domain as a safe sender to avoid this happening in future. Please get in touch if you would like to discuss this further on 0191 243 1000 or enquiries@waltonrobinson.com. Kind regards, WR

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Trusted Customer

5 years ago

Date of purchase: 15/11/2019

Very Good.

Sally

Seekers

5 years ago

Hello, thank you very much for your positive feedback! Kind regards, WR

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Michela

Newcastle upon Tyne

5 years ago

Date of purchase: 24/09/2019

What Michela said about Seekers:

Lack of action / follow-up when dealing with problem

How they can improve their service: -property manager should reply to emails -was promised incentive vouchers that never got -was told 3-4 times contractors would come and fix something in...

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Sally

Seekers

5 years ago

Hi Michela, we are sorry to hear you are not happy with the service you have received from Walton Robinson. We are just waiting for your vouchers to be delivered and will get these to you as soon as we have them. The contractor has confirmed he will be out this week to complete any outstanding work. Please accept our apologies for the delay. Kind regards, Walton Robinson

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Dominique

Newcastle Upon Tyne

5 years ago

Date of purchase: 23/09/2019

What Dominique said about Seekers:

Appalling customer service

Appalling customer service. Even though, it's been over a month we moved in our flat, we still haven't received the inventory. We have emailed and called them every week about this in the last month,...

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Sally

Seekers

5 years ago

Hi Dominique, your Property Supervisor has contacted you this week to discuss the issues you have been experiencing. The contractor has attended this week to complete all outstanding work in the property. The issue with the rent payment has also been sorted. Apologies for the confusion. Kind regards, Walton Robinson

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Emma

newcastle upon tyne

5 years ago

Date of purchase: 09/10/2019

What Emma said about Seekers:

Moyen

Bien dans l'ensemble. Point négatif: ils ne répondent à aucun mail et aucune information n'est donnée concernant les utilities.

Sally

Seekers

5 years ago

Hello, thank you for your feedback. If you would like any further information from us please contact us on 0191 243 1000 or email enquiries@waltonrobinson.com. Kind regards, WR

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About Seekers

Seekers is an independent property consultancy based in Newcastle upon Tyne. Our wide range of services include sales, lettings and investments. We work with landlords, students, professionals, homebuyers and developers.

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01912431000

101 Percy Street, City Centre, Newcastle upon Tyne, Tyne and Wear, NE1 7RY, United Kingdom