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Voyager Insurance Services Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,543 reviews

Christine

Feefo Verified

1 month ago

Trusted Customer

Feefo Verified

1 month ago

Breakdown insurance

Very helpful advisor. I took out 12 months breakdown insurance. This was done over the phone as I couldn’t access the internet site at the time.

George

Feefo Verified

GBR

1 month ago

What George said about Voyager Insurance Services:

Not a good start

Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later Hope It’s better...

Marketing Assistant

Voyager Insurance Services

1 month ago

Dear George, We are pleased that you were able to arrange cover online for your trip. However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service. Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times. We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future. Yours sincerely, The Voyager Team

Penny

Feefo Verified

GBR

1 month ago

What Penny said about Voyager Insurance Services:

Fab as always

Helpful discussion, options given , easy to talk to Overall fab experience As always

Nicholas

Feefo Verified

GBR

1 month ago

What Nicholas said about Voyager Insurance Services:

Breakdown cover in Ireland

Straightforward process to buy, good value. Didn't breakdown, so not tested response to a breakdown yet.

Debra

Feefo Verified

1 month ago

What Debra said about Voyager Insurance Services:

Staff very helpful. Waiting a long time for call to be answered.

Christopher

Feefo Verified

GBR

1 month ago

What Christopher said about Voyager Insurance Services:

Simple application form

A sensible potion for people that ongoing conditions that aren't likely to cause an issue whilst away. Simple application too.

Nima

Feefo Verified

GBR

1 month ago

What Nima said about Voyager Insurance Services:

Very helpful

I could get through on the phone easily to Order the insurance They explained things very well I haven’t needed to put in a claim as yet

Trusted Customer

Feefo Verified

1 month ago

Great Insurance

Easy to navigate the website. Good value

Muriel

Feefo Verified

GBR

1 month ago

What Muriel said about Voyager Insurance Services:

Transit cover included

The purchase was all done online and when I asked about cover for airside transit in the Middle East the response was quick and not an issue. Very happy with this Travel Insurance Company and will...

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