How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Voyager Insurance Services Reviews

Displaying all 2,616 reviews

Trusted Customer

8 years ago

First class service as always!

Reece who I spoke with was very helpful and had a warm /approachable manner. 2nd time I have used this company and they are by far the most easy and efficient to deal with. Will definitely use...

Trusted Customer

8 years ago

Wrongly advised.

I was wrongly advised when taking out a long term policy that I would be able to add winter sports. I was specifically told that I was to ring the customer service term shortly before I was due to...

Rosie

Voyager Insurance Services

8 years ago

Hello,

Thank you for your feedback, we will investigate your case and may be in contact to get further details.

Kind regards,

Trusted Customer

8 years ago

What Trusted Customer said about Voyager Insurance Services:

特别方便，而且快捷，一会就收到了我的电子保单

Trusted Customer

8 years ago

What Trusted Customer said about Voyager Insurance Services:

Disjointed and no can do attitude

Received an email to renew so I called to ask why premium had doubled. Was told it was a mistake and a revised offer would be sent. Before I could act on it a further email came back at the previous...

Adam

Voyager Insurance Services

8 years ago

Hi, Thanks for your feedback,

I will investigate this to see what went wrong as from what I can see on the system the policy you have is what should have been quoted in the first instance. Apologies for any confusion this has caused.

Trusted Customer

Duntocher, Clydebank

8 years ago

What Trusted Customer said about Voyager Insurance Services:

Good multi-trip policy

This is the third year in a row that I have taken out an annual multi-trip Policy with voyager. Very pleased with their customer service and the cost was perfectly reasonable. I would and have...

Trusted Customer

8 years ago

What Trusted Customer said about Voyager Insurance Services:

Yes I would buy again and recommend also

Very helpful and knowledgeable. Good service. Would recommend to family and friends and it does not cost the earth !

Trusted Customer

8 years ago

What Trusted Customer said about Voyager Insurance Services:

An excellent service provided by a very helpful member of staff

Excellent

Trusted Customer

8 years ago

Really helpful and prompt when I made a mistake

I made a mistake with my policy dates and emailed to ask for help. Service's were prompt and really helpful and the whole mistake got corrected within a really short time. Very impressed.

Trusted Customer

8 years ago

What Trusted Customer said about Voyager Insurance Services:

Date is not shown I need it urgently from 6th to 28 March as I paid

Adam

Voyager Insurance Services

8 years ago

Hi,

Thanks for your feedback, that dates of your cover are shown in the certificate which is in the body of the email sent to you, when you purchased this policy.

If you have not received this email, please check your spam or junk folder to make sure it has not gone in there, or call our offices on 01483 806 680 or email: enquiries@voyagerins.com and we can resend the email to you.

Kind Regards

Trusted Customer

8 years ago