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Voyager Insurance Services Reviews

Displaying all 2,617 reviews

Trusted Customer

7 years ago

Will use Voyager again

It was great to find a company that catered for EU citizens. Despite my daughter being both British and Irish, and currently resident in UK, most travel insurance companies would not provide travel...

Natasha

Voyager Insurance Services

7 years ago

Hello, Thank you for your positive feedback. I will pass your kind comments on to our Customer Services team. Thanks!

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

I found Voyager very good to arrange our travel insurance, and quoted price very competitive and staff very helpful also.

Trusted Customer

Chorley

7 years ago

What Trusted Customer said about Voyager Insurance Services:

The process on line was very easy, including the health screening section. It didn't take very long to complete everything and print off the necessary paperwork.

Trusted Customer

7 years ago

Quick and easy

Very quick and friendly service

Trusted Customer

7 years ago

VOYAGER FEEDBACK

Both members of your staff Emma and Rupert are a credit to your company. Unfortunately it is your company policy that let's you down, I wanted a yearly policy for my wife and I, we are going to...

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Simple renewal process

Trusted Customer

7 years ago

Speedy renewal.

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Very friendly service!

Natasha

Voyager Insurance Services

7 years ago

Hello, Thank you for your positive feedback. I will pass your kind comments on to our Customer Services team. Thanks

Trusted Customer

7 years ago

good service

Called into office not realising usually people contact via phone. We were accommodated immediately, patiently and efficiently.

Natasha

Voyager Insurance Services

7 years ago

Hello, Thank you for your positive feedback. I will pass your kind comments on to our Customer Services team. Thanks!

Trusted Customer

7 years ago

Voyager Insurance doesn't accept payments from MONZO bank

It's so difficult to pay you. Why is it impossible to pay on a Mastercard Debit card from UK's fastest growing bank?

Natasha

Voyager Insurance Services

7 years ago

Hello, We’re sorry to hear you feel you didn’t receive a positive experience on this occasion. We have accepted payments from MONZO Bank customers in the past without any problems, however we are aware that they experienced some technical problems the day before you purchased your policy so this could be a contributing factor. We have investigated this matter further with our payment provider, Sage Pay, as we wouldn’t want other MONZO customers experiencing the same problems and our system is reporting that the initial payment attempts were rejected due to inactivity and missing information required to purchase the travel insurance policy and can see there was a successful transaction once the missing information was provided. We are always striving to improve our customer experience so receiving genuine customer reviews, such as yours allows us to do this and allows us to investigate potential problems. Kind Regards

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