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Voyager Insurance Services Reviews

Displaying all 2,620 reviews

Trusted Customer

Feefo Verified

3 years ago

Arranging specialist insurance for a white water safari trip was quick&easy

The insurance sales person was helpful advising on info and types of insurance I would need for a specialist trip in the states. The process was quick and easy to confirm and pay for immediate cover.

Trusted Customer

Feefo Verified

3 years ago

Very positive experience: service was professional, knowledgeable, caring, patient, listened well and dealt with all queries clearly and effectively. Strongly recommend.

Mr Richard Frost

Feefo Verified

Winford, Somerset.

3 years ago

What Mr Richard Frost said about Voyager Insurance Services:

The service was good and explained with clarity and proper detail. The paperwork followed very quickly

Mr Charles Peter Jones

Feefo Verified

3 years ago

What Mr Charles Peter Jones said about Voyager Insurance Services:

Excellent insurance cover and easy to purchase

Mr Eric Bush

Feefo Verified

3 years ago

What Mr Eric Bush said about Voyager Insurance Services:

Great quote. Very helpful call handler.

Mr Filippo Schlosser

Feefo Verified

Italy

3 years ago

What Mr Filippo Schlosser said about Voyager Insurance Services:

The insurance model

easy, intelligent, helpful. An example for the Italian insurers. I took Voyager example to the Italian Parliament when I wrote a new Law Proposal about the end of discriminations and promotion of...

Mr Paul Hurcombe

Feefo Verified

Abingdon

3 years ago

What Mr Paul Hurcombe said about Voyager Insurance Services:

Purchasing the insurance was very straight forward

Good service and clear website. My only problem was with the pdf containing too much information. All that was necessary was the basic insurance documents. Not everyone is computer savvy, especially...

Trusted Customer

Feefo Verified

3 years ago

Excruciatingly slow telephone application

I accidentally gave 3 stars - it should have been 2..I did not apply online as I was not sure if I needed one policy or two as my husband was returning from our trip earlier than me. I was told I...

Marketing Assistant

Voyager Insurance Services

3 years ago

Hello, Thank you for your feedback, and we are sorry to hear you feel you didn’t receive a positive experience on this occasion. Our Customer Services Representative you dealt with is new to the company and was keen to make sure she was giving you the correct information, hence putting you on hold to confer with more senior colleagues. This team member has been given some additional training to help ensure this doesn't happen again. We look forward to being given the opportunity to quote for any of your future trips. Kind regards

Mrs Lisa Ball

Feefo Verified

Alton

3 years ago

What Mrs Lisa Ball said about Voyager Insurance Services:

Constructive suggestion

Competitive rates brought me back as a repeat customer. As I have opted for annual policies, it would've been nice to receive notification that my policy had expired, just a suggestion.

Trusted Customer

Feefo Verified

3 years ago

Good insurance cover - Terrible website.

The thing about insurance is you only know if it’s any good if you have to use it! Luckily I never have had to. Cover appears to be good but the website is horrible to use.

Marketing Assistant

Voyager Insurance Services

3 years ago

Hi, Thanks for your feedback, if you have any specific points about the website you didn't like, then let us know at enquiries@voyagerins.com and we will try and sort it out. Thanks

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