Voyager Insurance Services Reviews

Thank you very much for the kind words. Our aim is to provide you with the information you need to purchase the right policy for you and sometimes, we feel, the best way is speak to someone on the phone.

Hi Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. Please accept our apologies for not getting this completed first time round and the inconvenience caused having to contact us to get this resolved. The Customer Services Representative you dealt with is new to the company and was unfamiliar with the process of cancelling a policy. This team member has been given some additional training to help ensure this doesn't happen again. We can see that the refund of policy was processed on Friday (28/07/23), however, it was processed after the bank opening hours, causing a delay in this refund appearing in your account. The 3-5 days before it appears in your account is down to the banks’ procedures rather than ours, so, please check your bank account in the next few days for the refund, but if the refund has not appeared in your account, you may need to speak with your bank. Kind regards

Hi Thank you for your feedback, We appreciate your comments alerting us to a rogue email still referring to COVID causing high call volumes, this one must have slipped through the net! We will get it changed. In terms of renewing your policy, we do not automatically renew policies as we need customers to declare any medical conditions they might have, in case of any changes during the year. However, as the button was not working for you, if you could provide us with more information at enquiries@voyagerins.com then it would help us diagnose the issue. However, we are glad to hear that you successfully arranged your policy in the end, and that you had a good experience with the Customer Services Team. Thanks