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Travelbag reviews | Customer reviews of Travelbag

Displaying all 19,991 reviews

Ian Fraser and Suzanne Lawson

Newcastle upon Tyne

2 years ago

What Ian Fraser and Suzanne Lawson said about Travelbag:

No loyalty to repeat customers

We have used Travel Bag for many many years spending a high amount of cash on luxury and far away holidays. However, we will never use them again after the terrible customer service support we receiv...

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Date of purchase: 01/02/2021

1 product purchased

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K Gibson

3 years ago

What K Gibson said about Travelbag:

Great service from Morales!

Morales was fantastic, she answered any questions promptly, offered a great price and a really straight forward and simple booking experience.
Would definitely contact her again for any future holida...

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Date of purchase: 21/04/2021

Ruth

Travelbag

3 years ago

Hi Kelly,

Thank you so much for this lovely review we really appreciate it. Morales is indeed fantastic she is a valued member of our team, we will make sure she sees this review. It's great to hear you will be back to Morales and Travelbag for your future holidays, we can't wait to hear from you again soon.

Kind Regards

The Travelbag Team

K Gibson

2 years ago

It started so well…. Absolutely disgusting service received from Travelbag when attempting to pay my holiday balance. MORALES WAS COMPLETELY DISHONEST with what was promised at the time of booking, her failure to manage our booking resulted in flights and a hotel being cancelled which we were not told about and when trying to blame BA didn’t work they tried to blame us for not paying on time! When escalating this to the manager Paul, despite his acknowledgement of Morales’ mistakes and dishonesty, there was no empathy in solving the issue. Awful customer service, no offer to fix the problem, or offer an equivalent booking. Not even an incentive to rebook seeing as we are now less than 4 weeks before our departure and prices are now sky high. Two very upset children who now do not have a holiday after looking forward to it for 11 months.. Waste of time, and completely unprofessional. Book and trust them at your own risk.

1 product purchased

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Mr Robert Bradley

2 years ago

What Mr Robert Bradley said about Travelbag:

Had booked trip to Vegas told price 2hours later told it had gone up.

Booked a trip to Vegas 2hours later was contacted to say they made a mistake so had to pay more if I wanted to keep my original booking so I changed my seats from prem economy to just economy not HAAP...

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Date of purchase: 19/10/2021

1 product purchased

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MRS Anita Taylor

2 years ago

What MRS Anita Taylor said about Travelbag:

Cheryl Reid at the Chester office has assisted me with changes to my booking. She has been extremely helpful and a very pleasant person.

Date of purchase: 22/10/2021

Ruth

Travelbag

2 years ago

Hi Anita

Thank you for taking the time to post this 5 star review we really appreciate it. Its great to hear that you have found Cheryl helpful and pleasant , she's a valued member of our team we are very lucky to have her! We hope you are looking forward to your holiday and we look forward to hearing from you again soon.

Kind Regards

The Travelbag Team

1 product purchased

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Mr Gary Bennetta

2 years ago

What Mr Gary Bennetta said about Travelbag:

i booked wrong dates, they chaned with no fuss

EXCELLENT CUSTOMER SERVICE.

Date of purchase: 12/10/2021

Ruth

Travelbag

2 years ago

Hi Gary,

Thanks for taking the time to write this 5 star review we really appreciate it. Its great to hear the problem was sorted swiftly for you and you found the customer service excellent. We hope you are now looking forward to the trip and we look forward to assisting you again in the future.

Kind Regards

The Travelbag Team

1 product purchased

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Mr LES HAYES

Blackpool

2 years ago

What Mr LES HAYES said about Travelbag:

Excellent

Excellent service. Cheryl Reid is a Great Asset to your company. Very helpful and patient.

Date of purchase: 02/10/2021

Eleanor

Travelbag

2 years ago

Hi Les,
Thank you very much for your kind review and 5* rating. We're really pleased you had such a great experience when making your booking with Cheryl and that you thought the service you received was excellent. We also think Cheryl is fab and she is a much valued member of our team. We are lucky to have her here at Travelbag. We hope you are excited about your trip and we look forward to helping you again in the future,
Kind regards
The Travelbag Team

1 product purchased

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Trusted Customer

2 years ago

Quick efficient very pleasant easy what more could you want

Good service quick efficient just what you need when extremely busy person

Date of purchase: 22/09/2021

Eleanor

Travelbag

2 years ago

Hi,
Thank you very much for your great review and for making time to post it. We really appreciate it. It's great to hear that you found our service to be good, quick, efficient and your consultant very pleasant to deal with. We shall pass on your kind remarks to your consultant Matt and the rest of the team and we hope you are already looking forward to your trip.
Kind regards
The Travelbag Team

1 product purchased

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MRS CAROL DAVIES

2 years ago

What MRS CAROL DAVIES said about Travelbag:

Excellent service!

Date of purchase: 14/09/2021

Ceri

Travelbag

2 years ago

Hi Carol

Thank you for taking the time to post your 5* review, it really does mean the world to us here at Travelbag. Its fantastic to read you have had excellent service and we hope you are looking forward to your forthcoming holiday?

Kind Regards
The Travelbag Team

1 product purchased

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Mrs Caroline Hunter

2 years ago

What Mrs Caroline Hunter said about Travelbag:

Excellent customer service

Excellent as always, we always find Matt from the cheltenham branch extremely helpful and nothing is ever too much trouble

Date of purchase: 18/09/2021

Eleanor

Travelbag

2 years ago

Hi Caroline,
Thank you very much for your review and 5* rating. Thank you for booking with us again, we really appreciate your ongoing support. We're really pleased you've had such a great experience and that you thought the service you received from Matt was excellent and extremely helpful. We hope you're already looking forward to your lovely holiday, it looks fab!
Kind regards
The Travelbag Team

1 product purchased

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Mr Chiraag Patel

2 years ago

What Mr Chiraag Patel said about Travelbag:

Fast, kind, personable and efficient

Date of purchase: 13/09/2021

Ruth

Travelbag

2 years ago

Dear Mr Patel,

Thank you for taking the time to write this review we really appreciate it. Its great to hear your experience was so positive and we hope you are looking forward to your holiday! Hope to hear from you again soon.

Kind Regards
The Travelbag Team

1 product purchased

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About Travelbag

More rewarding travel for all, for less. This is what we offer over and above the competition. We make more rewarding travel available to everyone – not just the rich or adventurous. We do this by using our passion and expertise to simplify the process, provide a more helpful service and make travel more affordable

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01244 521 090

Glendale House, Glendale Business Park, Sandycroft, Flintshire, CH5 2DL, United Kingdom

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