Travel Butlers Reviews

Hi Nora & Aidan,

Many thanks for your feedback, and I am pleased to hear that overall you had a good experience and enjoyed your trip to South Africa.  We always welcome constructive feedback, and I would like to address the points that you raise:

1) We can only apologise for the delay in sending your travel documents – unfortunately Tracey was away on business when you paid your balance and was unable to review the vouchers and guest information until her return.  Our records show that we emailed your documents out 6 weeks before you travelled.

2) Whilst we do always request the most appropriate room for our guests, Madikwe Safari Lodge prefers not to confirm particular camps at the time of booking as they reserve the right to move guests to accommodate large groups, last minute bookings or to allow for renovation and maintenance. We are sorry for any disappointment you felt due to not getting a room at your preferred camp, however this is not something that we would have been able to confirm in advance in this instance.

3) We are always looking to see how we can further help first timers get the most from their first safari experience, however I am not quite sure what your concern is here - all of the rangers at Madikwe Safari Lodge are experienced in tracking wildlife for photography and they love to talk at length about animal behaviour with their guests. Bushwalks are generally best confirmed when you are in camp in order to take local weather conditions into account (especially relevant as you were travelling in the rainy season).

4) We are currently reviewing our vouchers and guest information documents to make sure they are as comprehensive as possible, and we will certainly take your feedback into account.  We are also looking to provide a mobile app for guests that will make it easier to find the relevant information for each country, property, and service we provide.

Thanks again for your feedback,


Paul Campbell
Managing Director

Always a pleasure!  We look forward to hopefully giving you good service for a third time in the future... !

Thanks for taking the time to let us have your feedback, so pleased you were happy with our service and you enjoyed your stay at Woodbury Tented Lodge http://www.travelbutlers.com/property/woodbury-tented-camp/. We look forward to maybe booking another safari for you in the future! 

So pleased with your feedback, very happy that you enjoyed your trip to South Africa.

Hi,

Many thanks for your feedback and I'm pleased to hear that you enjoyed Shepherd's Tree Game Lodge.  I will have a word with Tracey Lee, and we will look into your comments about the information we provide on game drives, especially the free kids game drives that you had in addition to the 2 regular game drives, and see how we can further improve the information we send out to clients before they travel.

Best wishes,

Paul Campbell
Managing Director

Hi,

Thanks for your feedback, and very pleased you enjoyed celebrating the New Year at Shamwari!

Best wishes,

Tracey Campbell

Hi Maureen,

Many thanks for your feedback, and I'm delighted to hear that you had such a good time!

Best wishes,

Tracey Lee