TonerGiant.co.uk Reviews

Hello Gordon, Thank you for your feedback, and I’m very sorry to hear about the delay and the mix-up with your toner pack. We understand how important it is to receive the correct items promptly, especially when opting for next day delivery. It’s disappointing that your order took longer than expected and that the black toner was missing, replaced instead by two yellow toners. This should certainly have been caught before dispatch. I’m glad to hear that our customer service team was helpful, but we recognise that this situation caused inconvenience, and we sincerely apologise. We’re reviewing our quality control processes to help prevent errors like this in the future. If you haven’t already, please let us know if you would like us to arrange a replacement for the missing black toner or assist you further. Again, I’m very sorry for the delay and any inconvenience caused. Thank you for your understanding and patience. Thank you Lou

Hello, Thank you for your message, and I'm really sorry to hear about the confusion regarding the cartridge you received. We completely understand how this could have been frustrating. While the term "XL" does refer to a higher ink capacity, we appreciate that it can also give the impression of a physically larger cartridge—which can be confusing when it comes to compatibility. Your feedback is very helpful, and we’ll be reviewing the product description to ensure it’s clearer in the future. It’s certainly not our intention to mislead, and we want every customer to feel confident when placing an order. As a gesture of goodwill, and because we understand that these things do happen, we’ve arranged to send you a small token of our appreciation. You should receive it shortly. If there’s anything else we can help with, please don’t hesitate to get in touch. Thank you Lou