Sykes Cottages is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
13 years ago
I gave feedback last time to Sykes and NO ONE CAME BACK TO ME, I was…
I gave feedback last time to Sykes and NO ONE CAME BACK TO ME, I was in the middle of a building site for the full week of the holiday (not maintenace full on building work of number 5 cottage)....
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Sykes Cottages
Sykes Cottages
13 years ago
Thank you for providing feedback to Sykes Cottages, we take feedback from customers very seriously and where possible we use them to improve our procedures and the service we offer.
We regret that on this occasion the cottage did not live up to your expectations. We do our best to ensure that our cottages are kept at a high standard and match the description provided via our website and we do apologise that you feel this hasn’t been the case with this particular cottage. Please be assured that we have passed your concerns onto the owner of the cottage so that any issues can be rectified for future visitors.
We aim to provide excellent customer service to all of our customers and we apologise that on this occasion the service you received fell below the high standards you expect. We take pride in our excellent customer service record and invest a great deal of time training all of our members of staff.
We apologise for any inconvenience caused to you in this instance and we will use your feedback to improve our service.
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Trusted Customer
Feefo Verified
13 years ago
Very good
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Trusted Customer
Feefo Verified
13 years ago
Easy to browse the web site...easy to pay....good reminders...
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Trusted Customer
Feefo Verified
13 years ago
very nice cottage but poorly equiped dining room chairs as chairs in bedroom andlack of…
very nice cottage but poorly equiped dining room chairs as chairs in bedroom andlack of everyday kitchen utencils
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Trusted Customer
Feefo Verified
13 years ago
The staff are always friendly on the telephone and help you to book your choice…
The staff are always friendly on the telephone and help you to book your choice of holiday with ease, explaining the deposit required and when the balance is due for payment.
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Trusted Customer
Feefo Verified
13 years ago
Good standard of cottage and service, just a little lacking on the post booking care…
Good standard of cottage and service, just a little lacking on the post booking care - we had to chase to get a 'what to do on arrival' email and who's got the keys type stuff!
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Trusted Customer
Feefo Verified
13 years ago
A most enjoyable experience.
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Trusted Customer
Feefo Verified
13 years ago
We had enjoyable stay everything was as it said in your brochure shame about the…
We had enjoyable stay everything was as it said in your brochure shame about the weather.
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Trusted Customer
Feefo Verified
13 years ago
Excellent service have used Sykes numerous times.
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Trusted Customer
Feefo Verified
13 years ago
Good size cottage very well equipped, does need updating a bit. We had a very…
Good size cottage very well equipped, does need updating a bit. We had a very pleasant stay. Enjoyed Ulverston but very busy with none stop traffic.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
