Sykes Cottages is no longer an active Feefo customer
Displaying all 64,177 reviews
Trusted Customer
Feefo Verified
7 years ago
Website easy to use. Good information
The website easy to use, good information received. It was the website I found particularly easy to use with the filters
0
Share
Trusted Customer
Feefo Verified
7 years ago
Not accepting 3 Bank Cottage should be rated as 3 star and not 5 stsr
As below. Check ratings of cottages on a regular basis. 3 Bank Cottage was not 5 star and weren’t prepared to give compensation. Will not go with Sykes again. Been with them for years. Very...
Read more
Customer Relations
Sykes Cottages
7 years ago
Thank you for your taking the time to provide some feedback for your stay in October.
I am sorry that this cottage did not meet up to your expectations and that you do not agree with the tick rating. We are taking steps to review this.
The owner has confirmed that they made several attempts to contact you during your stay but you did not respond.
As you did not contact us or them during your stay, it is very difficult to put matters right retrospectively as the owner was not given any opportunity to address them.
Any feedback we receive is passed onto the owner to ensure that any necessary improvements can be made. I am sorry if you did not receive the outcome you were looking for but we have asked for new photographs to be taken to illustrate the new furnishings.
Thank you again for your feedback.
Customer & Owner Relations
Trusted Customer
7 years ago
Sykes still haven’t grasped the complaint wasn’t against the cottage per se. The complaint was against Sykes describing it as a 5 star property. The faults that were complained about were to the very fabric of the building I.e bathroom fittings, kitchen furniture etc.
1
Share
TC
Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Sykes Cottages:
No hitches along the way. Simple to book.
0
Share
Trusted Customer
Feefo Verified
7 years ago
Good and convenient
A very clean and convenient property for two and in a good location for the coast and visiting.
0
Share
Trusted Customer
Feefo Verified
7 years ago
A fantastic holiday destination for those who like a quiet, peaceful break.
We would be back to The Decoy in a heartbeat! It had everything we could wish for, from lovely setting, a fully equipped & beautiful cabin, to comprehensive details of the area. Many thanks for...
Read more
0
Share
Trusted Customer
Feefo Verified
7 years ago
Ich habe die Deer Lodge in Sewerby bereits weiterempfohlen und würde es immer wieder tun. Unser nächster Urlaub dort (der 5.!) ist bereits in Plamung.
Ihre Frage: Was ist besonders gut gelaufen?...
Read more
0
Share
Trusted Customer
Feefo Verified
7 years ago
Excellent
Always helpful accurate description
0
Share
TC
Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Sykes Cottages:
Super accommodation.
The cottage was easy to find, and only a short distance from Harrogate. It was superbly appointed and had a lovely view through the patio windows. I would definitely stop there again.
0
Share
Trusted Customer
Feefo Verified
7 years ago
Lodge was good but site was unfinished with ongoing building work/track.
Not impressed with Sykes handling of my complaint ref. Cor-131527-cf.
Which remains unresolved despite my contact by phone calls (2) and email.
I am dealing with Sykes on behalf of Mr. Davies as...
Read more
Customer Relations
Sykes Cottages
6 years ago
I'm sorry to learn of the disruption to your recent stay with us and the response you received from us. Having looked into this further I can see that we have discussed this further with the property owner and awarded you compensation on their behalf.
We sincerely apologise for the distress this matter may have caused and hope this experience will not deter you from booking with us in the future.
Kind Regards,
The Customer Relations Team
1
Share
Trusted Customer
Feefo Verified
7 years ago
Easy to find a great cottage
Easy to find a great place to stay, easy to use the system
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
