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StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

3,089

158

18

10

21

3,296

ratings over the past year

Displaying all 21,718 reviews
Trusted Customer
12 hours ago
Date of purchase: 13/06/2025
Excellent Service
Easy access, helpful caring understanding staff. When contacting StepChange by phone, they may be a high number in front of your call, but they answer the call surprising quickly. Always kept upto...

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Trusted Customer
12 hours ago
Date of purchase: 13/06/2025
It was uncomplicated and easy to sort out. Made me feel relieved that I had someone to help me with my debt. They are easy to communicate with
Trusted Customer
13 hours ago
Date of purchase: 13/06/2025
Trusted Customer
13 hours ago
Date of purchase: 13/06/2025
Great service
Great advice Helped me to stay in control of my finances
Trusted Customer
13 hours ago
Date of purchase: 13/06/2025
Best phone call i ever made
I was in a bad place with my debts for years,no end in sight.Very stressful.Untill i contacted Stepchange.The help i have received from them with very knowledgeable, helpful friendly staff who could...

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Trusted Customer
15 hours ago
Date of purchase: 13/06/2025
Very helpful, great service and has a positive impact on being able to control my debts
Trusted Customer
22 hours ago
Date of purchase: 13/06/2025
Good
Trusted Customer
23 hours ago
Date of purchase: 13/06/2025
Trusted Customer
1 day ago
Date of purchase: 13/06/2025
Very good service me an helped my out of a difficult situation
Trusted Customer
1 day ago
Date of purchase: 13/06/2025
Very straightforward abs easy to understand
Very straightforward abs easy to understand
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.