How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sephora Reviews

https://www.sephora.co.uk/

EXCELLENT

Service

4.3

/5

5

4

3

2

1

1,481

134

41

44

278

1,978

ratings over the past year

Displaying all 180,271 reviews

Trusted Customer

Feefo Verified

13 years ago

Easy to order, fast delivery and great price! Will be using FU again x

0

Trusted Customer

Feefo Verified

13 years ago

I should have marked excellent, but because I have a VIP account, i do not qualify…

I should have marked excellent, but because I have a VIP account, i do not qualify for any of the sale discounts. I feel that being a loyal customer, i should receive the extra discounts.

0

Trusted Customer

Feefo Verified

13 years ago

Fast and efficient

0

Trusted Customer

Feefo Verified

13 years ago

Found everything I waws looking for, great prices, very fast delivery and for free!

0

Trusted Customer

Feefo Verified

13 years ago

Very fast and efficient service. Items were carefully packaged.

0

Trusted Customer

Feefo Verified

13 years ago

Fine.

0

Trusted Customer

Feefo Verified

13 years ago

I love the free delivery and everything I order arrives really quickly. There is also a…

I love the free delivery and everything I order arrives really quickly. There is also a vast choice of products on offer.

0

Trusted Customer

Feefo Verified

13 years ago

This was a present for my mum. The ordering process was straightforward, and I received…

This was a present for my mum. The ordering process was straightforward, and I received an email from feelunique.com that told me my product had been dispatched - but the package wasn't received by...

Feelunique

Sephora

13 years ago

I am extremely sorry for the extensive delay in your mother receiving her product, we are currently trialling a courier company instead of Royal Mail, and very occasionally the service level is proving to be disppointing from them, I do apologize this has been your experience, if you have any concerns regarding deliveries do please contact us after the advised 5 days, and we can chase up the courier company, and issue a replacement where appropriate.

0

Trusted Customer

Feefo Verified

13 years ago

Order arrived in 5 days

0

Trusted Customer

Feefo Verified

13 years ago

Really good service will defo reccomend and use again

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo