See Tickets Reviews

All transactions are made on a non refundable nor transferable basis in line with our terms and conditions but where at all possible and dependent on when your existing booking is scheduled to take place, we may be able to offer exchanges. In this instance we are very sorry to hear this simply was not possible though. The theatre's address is not printed on the tickets however this is made clear during the booking process but if you are in any way unsure as to this, we can confirm this via email or by calling one of our team directly. best regards, See Tickets Customer Services

Your confirmation email was sent immediately after booking, potentially this may have been spammed which would explain why this was not received initially. For future reference you can track your order, make an enquiry or check the status of your booking via our tracker at https://www.seetickets.com/customerservice by entering the details linked to the booking. We are sorry to hear if this process was in any way difficult for you, any query can also be ascertained by calling our Customer Care team directly. As your tickets were set for collect at box office, there is no physical tickets as such so when you arrive at the box office, your name is on the collection list which allows you entry in this manner. Best regards, See Tickets Customer Services