Sandals Resorts Reviews

Hello Josef,

Thank you for sharing your experience at Halcyon Beach with us and we are sorry to learn that some aspects of your holiday did not meet your expectations.  

Please know that our goal is to provide a consistently reliable product and an exemplary level of customer service so it is quite upsetting to read that you felt your experience fell below our usual standards. I have noted that you did speak to the team on resort during your stay however your feedback will also be forwarded to the Resort Management Team for further review, especially your feedback about the entertainment department.  

We wish to ensure that we are always providing excellent experiences & as hoteliers we realize that there is always room for development. Therefore your feedback is appreciated. I am glad to know that there were aspects of your visit that were wonderful and you enjoyed the restaurants at our nearby resorts. The staff at Halcyon Beach have been the highlight of many reviews and we will be sure to share your comments with the team and Agnes especially!

Going forward we do hope to have the opportunity to welcome you at one of our lovely resorts again, and offer you the outstanding vacation experience that we are known for.

Hello,

I am delighted to read that overall you found your stay at Sandals Grande Antigua excellent.  We have worked very hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed and we are pleased that we exceeded your expectations in this regards.  It was a pleasure having you with us and we look forward to hosting you in the future.

Hello Mark,

Hello and thank you for your review on Sandals Royal Caribbean. I am sorry to hear that your stay did not quite meet your expectations. We have worked so hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed. We value the opinions and comments provided by our guests and are truly sorry for any disappointment you experienced.

I do apologise that the décor and furnishings in your reserved accommodations were not as you had anticipated.  Please be assured, we would never intentionally place a guest in a room that was not suitable.  All of our Sandals and Beaches Resorts offer various international restaurants in hopes of satisfying a global palate. We want our visitors to enjoy a splendid culinary journey with flavors that they will remember forever and we were disappointed to read that we were not successful in this endeavor and  regret your meals were not to your liking.  I have notified our resort management team of your comments to ensure that any necessary improvements are implemented promptly.

Knowing that you have traveled with us before, we hope that you will not allow any inconsistencies you may have experienced during this most recent holiday to deter you from affording us another opportunity to deliver a truly spectacular Sandals stay in future. We would love to have you with us again!