Rugbytots Reviews

From time to time we have to change coaches around and whilst it can be unsettling in the short term for the children we normally find they will soon warm to the new coach and in fact some variety can often be helpful. Your point is taken about the communication and we must endeavour to pre-warn you so you can let the little ones know in advance. Your classes are run by our SW London franchise, if you would like further info about coaching plans I am sure Lorna will be in touch. Thanks Customer Service Team Rugbytots HQ

Following on from the above feedback and our face to face conversation after the last session of the June/July term at Cleeve, I have taken on board your comments and will be speaking to the coach(es) during the summer break. We have received some very positive feedback from other parents at the Clevedon venue regarding the content and the manner of the delivery. There are always areas for improvement and with that in mind we will ensure that all the children in the classes are referred to by their names during the sessions so as to fully engage them in the class. The Rugbytots programme has been developed to gradually increase the elements of all the core skills during the course of weeks, months and terms. Some of the changes are very subtle so as to allow development by rote as well as a small amount of cognitive learning and therefore allow children to develop at their own speed. The sessions should primarily be fun whilst learning some rugby related skills as well as building confidence and playing *** part of a group/team. Rob Bown | Director | Rugbytots Bristol Ltd

Sometimes we have to cancel sessions if the venue is unavailable, we do not feel this represents lack of organisation. You will have been told in advance. The refunds were done on time so you may need to double check this. The coach was not informed incorrectly, the coach receives the information from the same place that your email is sent from our back end system so this is not possible. Seems like a breakdown in communication so we will investigate. Thanks for bringing it to our attention and most importantly we are DELIGHTED to hear your child is having such a great time. Customer Service Team Rugbytots HQ