Having to pay an extra £24 for a kit for a 2 year old is ridiculous, we should be given the option to buy after a few classes but not compulsory. Especially as the kit is only £19.99 on the website!...
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Rugbytots Ltd
Rugbytots
12 years ago
The £24.99 covers the administrative cost of registration as well as the kit, water bottle etc. We do say that all our customers have two classes to try Rugbytots and if they do not want to continue, providing they havent worn the kit, we will give them a full refund. We feel this is fair and gives people enough time to give it a go. With over 15000 children attending Rugbytots it would be impossible to proefssionaly administer giving people the option to buy after a few classes. We also feel the excitment of getting your first Rugby kit in the post and feeling part of a team is a vital part of attending the classes. Thanks for taking the time to give your feedback
Customer Service Team
Rugbytots HQ
Getting expensive - recent under the radar price increases very high
Rugbytots Ltd
Rugbytots
12 years ago
Thanks for taking the time to add your feedback, it's really important to us. We did recently have to slightly raise prices (the first time in 3 years) in line with increased hall hire charges. Glad you are enjoying the classes and good to hear Lead Coach Martin is doing such a great job. Kind Regards Rugbytots Wiltshire & South Oxfordshire
The admin service provided has been extremely good and efficient
Rugbytots Ltd
Rugbytots
12 years ago
Class :I am sorry to hear your feedback and I will speak to the coach and offer some further training before and during the next term. I visited the class during the June/July term and the structure of the class was in place and although there are a few points that could be improved upon I believe the coach will be able to provide the standard of classes required and demonstrate an enthusiastic attitude that is required for delivery of classes to these age groups. The staffing was reduced for the summer term due to a cyclical low in numbers for the June/July term. I have an assistant in place to work alongside the coach for the September term.
Rob Bown | Director | Rugbytots Bristol Ltd
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