In 3 years, I've used 2 franchises, Marlow & Beaconsfield, and the latter was far better in structure, engagement and organisation. Although, it may have just been teethign problems at Marlow.
I have been really impressed by the following two elements of the classes:
1. Parents are actively encouraged to get involved; and
2. Emphasis on teamwork and fun rather than competition
Booking process is slick and nice that you get reminders to book and that some classes are reserved.
I really like the sessions, long enough for the kids to get into but short enough that for the...
Website 'clunky' and needs improving, especially for its retail section which you pay a premium for, but is far from a premium service.
Rugbytots Ltd
Rugbytots
12 years ago
Whilst we appreciate your feedback we are unclear what clunky means and do not understand what you refer to with the retail section. Perhaps you could put any suggestions you have forward to our MD, max@rugbytots.co.uk as we are always looking for useful feedback. Great to hear you are enjoying the classes. Thanks.
Customer Service Team
Rugbytots HQ
Overall - Rugby tots is a great experience for my toddler, however lately a number of classes have been cancelled at last minute, or worse on the day when the class leader didn't arrive
Rugbytots Ltd
Rugbytots
12 years ago
Thank you, you should have received personal communication with regards to the unfortuanate sequence of events that has led to the circumstances at this venue. Its good to hear you have had a good experience with the classes however when they did go ahead and can assure you there will be no further last minute issues.
Customer Service Team
Rugbytots HQ
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