How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Home Insurer Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,432 reviews

Jan Lea

Feefo Verified

Watford

9 years ago

What Jan Lea said about The Home Insurer:

Great customer service

Extremely helpful. Always phoned me back within 5 minutes. Absolute pleasure to deal with Jason who obtained a great insurance for us at a very reasonable price. I have already recommended them to my...

Jason McClean

The Home Insurer

9 years ago

Thanks Jan, it's been a proper pleasure speaking with you and very glad we could help. Jason

Trusted Customer

Feefo Verified

9 years ago

friendly but professional service

Very personal and professional service on the phone. The phone service gave me a lot of confidence in the product I was buying. Haven't made a claim so can't comment on that part of the service.

Jason McClean

The Home Insurer

9 years ago

Thank you, appreciate the positive comments!

Anie Mascrene

Feefo Verified

9 years ago

What Anie Mascrene said about The Home Insurer:

Unbeatable!

Superb informative and friendly staff. Very impressed!

Jason McClean

The Home Insurer

9 years ago

Thanks for the kind words, glad to help!

Graham Penny

Feefo Verified

9 years ago

What Graham Penny said about The Home Insurer:

pleasant helpfull and responded very quickly

Very helpful and very professional , well done

Jason McClean

The Home Insurer

9 years ago

Thanks for the comments Graham, much appreciated!

Marion Franklin

Feefo Verified

9 years ago

What Marion Franklin said about The Home Insurer:

Really Really Pleased

The gentleman I spoke to was friendly and approachable and understood what was required. He was able to get me a really good quote saving us hundreds of pounds. I was really impressed.

Jason McClean

The Home Insurer

9 years ago

Thanks Marion, very much appreciated!

Ms Katina Johnson

Feefo Verified

Lincoln

9 years ago

What Ms Katina Johnson said about The Home Insurer:

EXCELLENT SERVICE WILL USE AGAIN 😀

Excellent, I was given hope of a decent fair insurance policy, when all others failed. I was given clear information and I could understand Doug. He didn't speak fast or rush the facts to me.

Jason McClean

The Home Insurer

9 years ago

Thank you Katina, a pleasure speaking with you! Doug.

Timothy Kinlock

Feefo Verified

9 years ago

What Timothy Kinlock said about The Home Insurer:

Fast and clear

Tom

The Home Insurer

9 years ago

Thank you for your Kind Comments -

Trusted Customer

Feefo Verified

9 years ago

Outstanding service

Excellent, friendly service

Doug Phelan

The Home Insurer

9 years ago

Thanks for the positive feedback, delighted we were able to assist you

Sandra Gardener

Feefo Verified

9 years ago

What Sandra Gardener said about The Home Insurer:

Professional and friendly service.

Tom

The Home Insurer

9 years ago

Thanks for your kind comments. I hope we can assist you in the future

Trusted Customer

Feefo Verified

9 years ago

Real Good but no Cigar

It would have been five start if I had been informed of an impending increase in insurance tax.

Tom

The Home Insurer

9 years ago

Thanks for your feedback. i apologise that the increase in IPT was not made clear.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo