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AirPortr Reviews

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

9 years ago

No refund even if they don't take your bags!!

I paid £70 in advance to have five bags collected from Heathrow airport. When I arrived my taxi driver told me he could fit all seven of my bags in his car and so I no longer needed the service. I...

Lucy

AirPortr

9 years ago

Your booking was due to be picked up between 14:00-15:00 and your cancellation was received at 14:30. Our cancellation policy clearly states that any cancellations must be made 2 hours before collection time to receive a refund. As an on demand service we had already despatched a driver to accomodate your booking which is a cost to our business. We therefore could not offer a refund.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Absolutely perfect

It was really good. They let me know when the driver was on his way to pick up the luggage and he was on time. The day after, I arrived to the airport and my luggage was waiting for me in excellent...

Trusted Customer

Feefo Verified

W14 0BJ

9 years ago

What Trusted Customer said about AirPortr:

Excellent service and staff...

AIRPORTR SERVICE IS EXCELLENT AND THE STAFF ARE VERY HELPFUL AND PLEASANT. KEEP UP THE GOOD WORK!!

Trusted Customer

Feefo Verified

Miami

9 years ago

What Trusted Customer said about AirPortr:

Very handy service!

Generally excellent product. Two areas that need improvement are making it easier to find the airportr agents at the airport, and reducing the amount of time required to accept the luggage (too many...

Trusted Customer

Feefo Verified

9 years ago

Well done!

The support staff at the main centre was really quick and supportive. My flight was delayed and I couldn't be at the designated pick up point in time to collect my item. I dropped them an email and...

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Highly recommended

efficient, painless - very pleased!

Trusted Customer

Feefo Verified

London

9 years ago

What Trusted Customer said about AirPortr:

Disappointed with wandering service

I arranged to leave my bag w Airportr at LHR T3. I had previously used the service at LGW. I had not realised there is no AirPortr desk at T3. It took me more than half an hour to locate the AirPortr...

Lucy

AirPortr

9 years ago

Hi Helen. Sorry to hear you were not happy with your experience. As an on demand service we do not have a fixed desk at Heathrow. We are always stood in the same meeting spot though and provide maps on the website to find us so you'll know where to find us if you decide to use us again in future.

Trusted Customer

9 years ago

Thank you for this somewhat patronising response. I did, of course, look at the map. However defensive you choose to be, the simple fact is that your rep was not where he was supposed to be when he was supposed to be, and this delayed me substantially. I have used your service in 3 previous occasions from LGW and had no problems at all. The lack of a permanent desk at T3 is a big factor in my complaint; I will not use your service again from LHR, and will advise my colleagues to work with alternatives.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Went out of their way to find our place, carried luggage for us, punctual,

Went out of their way to find our place, carried luggage for us, punctual, polite, swift handover, safely received luggage back. Thanks!

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Disappointed

All was well until I arrived in Lonfon after a night flight only to be told to go all the way to Departures to meet your agent whereas the arrangement was that he would meet me in Arrivals. His...

Lucy

AirPortr

9 years ago

Hi Kevin. Sorry to hear you had such a negative experience. Our meeting points are in Arrivals so you should not have been used to meet us elsewhere. Please be rest assured we take your feedback seriously and will be escalating this matter to senior management.

Trusted Customer

9 years ago

I was sent a message by your agent, Mohamed to meet him in Departures.

Trusted Customer

Feefo Verified

9 years ago

Just amazing

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