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AirPortr Reviews

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Great service from start to finish!!

Kept me updated on the progress of my bags throughout, collected and delivered on time, very friendly and efficient staff, nothing could be improved on the service I received!!!!

Trusted Customer

Feefo Verified

London

9 years ago

What Trusted Customer said about AirPortr:

A new and fortunate find.

Very efficient. Even my other half (who is normally the hyper-efficient one) was very impressed with the service. She will insist on using you again. May I suggest an adjustable strap to fit...

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Excellent

Trusted Customer

Feefo Verified

9 years ago

From door to destination, no drama

It worked exactly how it was meant to

Trusted Customer

Feefo Verified

London

9 years ago

What Trusted Customer said about AirPortr:

Good service, pricing excessive

Service great, pickup on time. Overpriced, BA show price from £20, elsewhere from £30 so £40 for ONE suitcase weighing less than 10 kgs and sized for cabin luggage I think is excessive.

Lucy

AirPortr

9 years ago

Hi John. Our prices are dependant on your London address- the prices we advertise are simply from prices.

Trusted Customer

9 years ago

Lucy, firstly you do NOT advertise your rates. Secondly I stated that £40 for ONE suitcase weighing less than 10 kgs (cabin luggage) and not the full 23 kgs I believe is EXCESSIVE. Thirdly £30 may have seemed more acceptable.

Lucy

AirPortr

9 years ago

Hi John. Our website clearly states... 'From £30* *Additional bags only £10 each. Prices vary depending on your chosen address.' Please feel free to check yourself.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Timely, efficient and polite.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

They turned up in time. The driver was friendly and explained the whole process to me.

Trusted Customer

Feefo Verified

9 years ago

Excessively fussy

Service to pick up bag was excessively fussy about suitcase weight to the extent of few hundred grams. Not talking about being massively over weight limits. To remedy wasted lots of time and caused...

Lucy

AirPortr

9 years ago

Unfortunately we are not able to check in bags that are overweight. This is made clear throughout the booking process and in pre-collection emails. Apologies for the inconvenience caused to your journey.

Trusted Customer

9 years ago

Hi Lucy, I actually agree with your statement. What I am saying is that many people such as me purposefully pack to maximise allowed weight limit using our own scales, but when airportr weighs it somehow shows a slightly bigger number on their device. It is excessively fussy to argue over grams given weighing devices are not precise. Who is to say the airportr one is most correct and then get me to reduce to 500gram below the limit (as opposed to the limit). In cases of weight disputes, the customer is clearly disadvantaged because the alternative is to forgo the money paid to airportr and check in the bag independently, as opposed to throwing away something.

Lucy

AirPortr

9 years ago

Yes i'm aware it is frustrating. As the scales we carry are hand scales they can never give the accuracy that calibrated airport scales could provide. And calibrated scales are simply too big for us to carry. The bags will be weighed on calibrated scales once in our warehouse though so you can hold off having the bags reassigned until they get there instead. As you can imagine, this is a common frustration and we are working with British Airways to overcome this - whether this be more wiggle room on weight or the ability to make overweight bag payments on your behalf. Apologies again for any disruption this caused to your journey.

Trusted Customer

Feefo Verified

West Norwood

9 years ago

What Trusted Customer said about AirPortr:

Brilliant service

A seamless experience to get to the airport hands-free avoiding the Bag Drop queue. AirPortr collected the bag from my home within a designated 2hr timeslot. It was electronically weighed and checked...

Trusted Customer

Feefo Verified

Hannovrt

9 years ago

What Trusted Customer said about AirPortr:

Perfekter Service !!!

Der Service hat uns sehr gefallen und uns viel Lauferei und Stress abgenommen. Wir würden diesen Service jederzeit wieder buchen, zumal wir dadurch mindestens einen ganzen Urlaubstag gewonnen haben....

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