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AirPortr Reviews

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

9 years ago

Very straight forward and hassle free excellent service which made our journey that bit more enjoyable

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Good for transporting bulky items

I referred a friend to use airportr having recommended the BA service. Airportr sent me the £10 referral link and my friend used it accordingly. My friend used the code (i received my 25% off...

Lucy

AirPortr

9 years ago

Hi Paul. Our refer a friend scheme advertises you can book from £10 (£30 minus the £20 discount) but your friend lives in our £40 zone. All promotional codes need to be added when making the booking. In this situation your friend didn't add their promotional code at checkout and we are unable to add it retrospectively in our system. You still received your 25% off as we tracked that you made a successful referral. We've also given your friend 25% off his next journey as a gesture of good will.

Trusted Customer

9 years ago

I think Airportr's charging is a little high for what it is, but for the convenience and because they take oversize luggage overall I think this is worth it, particularly if you are transporting bikes or sports equipment, or heading straight to a meeting/the office. The airportr employees on the ground are friendly and helpful and contribute to a good customer service experience.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Generally a great service

Excellent except bag was last off plane

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Flawed service - not child friendly!

I arrived at my hotel the day before the flight only to be told that because BA hadn't issued me a boarding pass they couldn't check in my 9 bags. I persuaded them to take my bags and meet me at the...

Lucy

AirPortr

9 years ago

Hi Hayley. Sorry to hear you had a disrupted journey. Unfortunately we can only check in luggage with valid boarding passes. As you mention, your bags had to be reassigned which means they needed to be collected from the airport. As AirPortr isn't a porter service we often just don't have the staff in the terminal to assist in carrying bags. However, the BA check-in point is very close to our meeting point. We cannot offer refunds for reassignments outside of our control as in this situation.

Trusted Customer

9 years ago

It should be made aware that British airways don't always issues a boarding pass, especially if you are flying to certain destinations. Your porter himself explained to me that this was a big flaw in your setup and he wasn't sure how you could overcome it. But thanks for your very 'helpful response.

Lucy

AirPortr

9 years ago

Hi Hayley. Whilst families are affected by boarding pass issues from time to time, the majority of the time they can successfully generate boarding passes. British Airways can confirm that themselves.

Trusted Customer

9 years ago

Not for certain destinations. We could go back and forth forever here, it's pointless. I now know that it is impossible for me to use your service for our future travel between London and Nairobi and that is fine. Again, thanks very much for your helpful customer service responses.

Trusted Customer

Feefo Verified

9 years ago

I have given 5* because we were very satisfied with the service from start to finish. I used the chat online as I was not sure how to start booking the suitcase collection online. The lady offered to...

Trusted Customer

Feefo Verified

9 years ago

Perfect alternative to day of flight heavy luggage stress

Faultless. Having been quoted £500 separate shipping (!) I thought I'd push the boundaries of what BA would accept for hold luggage to pack an inflatable boat! It was just OK on size and weight....

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Amazing made my trip easier - just remember if you book a suitcase per ticket holder they have to be at home to be checked by the team. Just like bring at the airport. Will use again :)

Trusted Customer

Feefo Verified

9 years ago

One stop shop! Will definitely continue to use this service

I have used this service before and have always found the professionalism of the staff excellent, as well as the collection time from home of the bags.

Trusted Customer

Feefo Verified

9 years ago

Helpful service perfectly executed. Will use it again SOON!

I loved this service. I will be using it again in the near future.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

My favorite new discovery!

Why haven't I used this before? So easy. And I felt really confident that my bags would arrive at my destination, which they did.

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