How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AirPortr Reviews

https://airportr.com/

Check-in your baggage from your doorstep, and have them delivered to your destination.

Service

ratings over the past year

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

9 years ago

Overall it went very smoothly though it took me a while to find someone at the airport to handover my luggage

Trusted Customer

Feefo Verified

9 years ago

Excellent, on time and polite service.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Awful service and no understanding of what needs to be done to improve.

Impossible to find the "pick up team" on return journey. Ridiculous and unhelpful response to my complaint

Lucy

AirPortr

9 years ago

Hi Keith. We are aware that there are some visibility issues with the team at the airport. Please be assured this is a priority for the business and we are looking to improve their stand out and the process by which you find the team.

Trusted Customer

9 years ago

Ok hopefully to be helpful -it is not logical or very convenient to have to go up to departure level from arrivals -understand that staff may need to wear Coates over their uniforms but make them distinctive and clearly branded. - understand there may be a problem with Heathrow/BA about signage but if BA are porting your service they need to help make it as easy as possible - your staff should not be "embedded" in the crowd and need to be out in the open and proactive. - The home collection service has been excellent, interested to hear your plans before I use the return service again Regards Keith

Trusted Customer

Feefo Verified

9 years ago

amazing service, super professional

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Brilliant service all round. Excellent value

Very good service from start to finish. Highly recommend to anyone who’d like a luggage- free day in London before a flight

Trusted Customer

Feefo Verified

9 years ago

It was so useful, and worked without a glitch! Plus the AirPortr rep was really professional and trustworthy.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Very simple - it works!

Trusted Customer

Feefo Verified

9 years ago

Accurate wonderful service.

Wonderful service, on time. I only wish they could extend the pick up service to be shorter time. Very friendly staff

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

The agent was on time took the necessary security measures and I was worry free horay!!!!!!!

Trusted Customer

Feefo Verified

9 years ago

Super convenient and reliable

Showed up early (called first), moved quickly, and we didn't have to deal the next AM!

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo