appalling service failed 3 times in a row now to deliver in the advertised and confirmed by them will not be returning to take a 4th chance with are much loved family pet on a veternary diet food...
Read more
Jess
Pet Drugs Online
23 days ago
Good afternoon,
Thank you for taking the time to speak with me today and for sharing your feedback. I really appreciate you taking the time to discuss your experience with me.
If you need any further assistance from our team, please don’t hesitate to get in touch. We’ll be more than happy to help.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent ordering process. Prices are so much cheaper than purchasing from your vet. Always receive my order within 3 or 4 days after ordering.
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Good service when there is an issue. Accidently placed a double order which was quickly resolved after a phonecall
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and that we were able to help you with the duplicate order.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Product reviews
Date of purchase: 11/09/2026
0
Share
Trusted Customer
Feefo Verified
26 days ago
Easy to order, comparable prices, information on package delivery time
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Date of purchase: 12/09/2026
0
Share
Trusted Customer
Feefo Verified
26 days ago
Excellent
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great customer service and easy to use website.
However your courier company that you use is absolutely rubbish ! Either delivered to the completely wrong address. Or left on the doorstep for anyone...
Read more
Jess
Pet Drugs Online
26 days ago
Good morning,
Thank you for your feedback.
Sorry to hear you have experienced issues with our Courier service. If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Quick, easy, efficient service. My purchase arrived on time.
Jess
Pet Drugs Online
26 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.