How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews

Displaying all 214,529 reviews

Caroline Nicholson

Feefo Verified

GBR

8 days ago

What Caroline Nicholson said about Pet Drugs Online:

Prescription Diet Food and Treats dog actually loves !!

Whatever we have needed over many years of dog ownership we always use Pet Drugs Online. From medications to food or treats they are nearly always the most competitively priced, one of the most...

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Product reviews

Date of purchase: 18/09/2026

Trusted Customer

Feefo Verified

10 days ago

Didn’t receive my order

Absolutely disgusting lack of customer service. When I moved Address I updated my details on the website. I even contacted customer services. Yet the sent my dog’s prescription diet to my old...

Trusted Customer

9 days ago

Jess

Pet Drugs Online

7 days ago

Good Morning, Thank you for your feedback, sorry to hear that your experience was not a positive one during this time. I tried to contact you this morning to discuss your feedback in this review further. I have subsequently emailed you directly, if you would like to arrange a time for a call to discuss this further then please respond to the email Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Date of purchase: 20/08/2026

Graham W

Feefo Verified

GBR

9 days ago

What Graham W said about Pet Drugs Online:

Smooth transaction

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Product reviews

Date of purchase: 17/09/2026

Sian Morgan

Feefo Verified

GBR

9 days ago

What Sian Morgan said about Pet Drugs Online:

Good service

Excellent service, and communication regarding subscription and delivery, They would have had 5 stars if I could have altered my subscription

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Product reviews

Date of purchase: 17/09/2026

Trusted Customer

Feefo Verified

9 days ago

Regularly use for prescription meds

Great regularly use for prescription meds at great prices. The whole procedure is simple and straight forward

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Product reviews

Date of purchase: 18/09/2026

Trusted Customer

Feefo Verified

9 days ago

Great for our dog’s health.

The ordering process is very easy with an exceptional fast delivery.

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Product reviews

Date of purchase: 18/09/2026

Rhian Thomas

Feefo Verified

GBR

9 days ago

What Rhian Thomas said about Pet Drugs Online:

Straightforward website to navigate.

Straightforward website to navigate. You can set up a profile for your pets.

Jess

Pet Drugs Online

8 days ago

Hello, Thank you for your feedback. I am sorry you found our website difficult to use to place your order. If you wanted to give us a call on 01761250850 one of our customer support agents can help talk you through the process for online ordering. We are always happy to help in these circumstances. We apologise for any inconvenience. Kind regards, Jess Pet Drugs Online Customer Resolutions Team 

Date of purchase: 14/09/2026

Sandy Gray

Feefo Verified

GBR

9 days ago

What Sandy Gray said about Pet Drugs Online:

Slower than expected delivery.

Advertised delivery in 3-5 days, but apparently my order is taking a week, hopefully?

Jess

Pet Drugs Online

8 days ago

Good afternoon, Thank you for you feedback. I have looked into your account and can see that you had a new prescription that required approval; this can take up to two working days to process so this looks like it is why your delivery has taken longer than the 3-5 days. I can see your order is in transit to you as we speak so will hopefully arrive swiftly. Kind regards Jess Pet Drugs Online Customer Resolutions Team

Date of purchase: 17/09/2026

Trusted Customer

Feefo Verified

9 days ago

Excellent service for pets

Processing of prescriptions and despatch very straight forward

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Date of purchase: 18/09/2026

Trusted Customer

Feefo Verified

9 days ago

My dog so much better

Jess

Pet Drugs Online

8 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Resolutions Team

Date of purchase: 18/09/2026

Not received a review invite?

View all media (2609)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pet Drugs Online Reviews

Hill's Prescription Diet Hypoallergenic Dog Treats 200g 1 Pack (1 x 200g)More reviews of this productView product websiteDog loves them they are very crunchy and obviously taste nice…gone in a bite !

Simparica TRIO Chewable Tablets for Dogs 12mg (5kg-10kg) 3 Chewable TabletsMore reviews of this productView product websiteArrived promptly- smooth transaction.

PURINA PRO PLAN Hydra Care Hydration Supplement for Cats 40 x 75g PouchesMore reviews of this productView product websiteVery fussy 14 yr old loves it

Panacur Small Animal 10% SuspensionMore reviews of this productView product websitemy go to wormer for all my dogs, especially pre op for lungworm.

ROYAL CANIN Hypoallergenic Dog Treats 6 x 230g 6 Packs (6 x 230g)More reviews of this productView product websiteOur dog really enjoys his treats. As he is on a hypoallergenic diet these really suit him. Certainly better for his gut health.

Royal Canin Veterinary Hypoallergenic Dry Dog Food 7kg BagMore reviews of this productView product websiteBy changing to a total hypoallergenic diet recommended by our vet our dog’s ears have improved immensely. Although it seems expensive but well worth it.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?