How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Parcelhero Reviews

https://www.parcelhero.com/

GOOD

Service

3.7

ratings over the past year

Displaying all 18,815 reviews

Geoff Matthews

Feefo Verified

3 years ago

What Geoff Matthews said about Parcelhero:

Very good

Good communication and service

Jeremy Fry

Feefo Verified

3 years ago

What Jeremy Fry said about Parcelhero:

So far so good, no problems

So far so good. Parcel arrived as expected, and they let you know when it has arrived, unlike Interparcel who do not communicate arrivals. It will be interesting to see how they perform if there is a...

Trusted Customer

Feefo Verified

3 years ago

Great service. This is the second time I have used ParcelHero for dispatch's to Australia, will certainly use again!

Md Shafique Uddin Mia

Feefo Verified

Northern Ireland

3 years ago

What Md Shafique Uddin Mia said about Parcelhero:

Very poor service

Driver did not come to pick up my luggage on appointment date.not only that he lied to say that he attempted to pick up.. I claimed for my money back but they didn’t give me full refund.they cut my...

Trusted Customer

Feefo Verified

3 years ago

On checking tracking info the correct post code for delivery was shown.

It was exactly as expected. Collection as arranged. Delivery as stated. Weird that delivery postcode appeared as collection post code.

Trusted Customer

Feefo Verified

3 years ago

Lack of response by courier

ParcelHero customer support was responsive. however the courier (FEDex) did not pick up the parcel on 4 attempts with no reasons provided back via Parcel Hero. had to cancel order with £6...

Ray Christie

Feefo Verified

3 years ago

What Ray Christie said about Parcelhero:

Poor Web site and charges

Poor Web site when you wa t to change anything poor signing az to driver able to print tickets. £6. CANCELATION CHARGE FOR NOTHJNG!!! chose wisely when u want to send a parcel!!

Ricardo Marques

Feefo Verified

3 years ago

What Ricardo Marques said about Parcelhero:

Will use it again

Easy to book and collect and deliver times as expected

Trusted Customer

Feefo Verified

3 years ago

Atrocious service, a robbery. Non existing customer support.

Atrocious, will never use them again. Complete disconnect between systems, no way to speak to a human, cancelled an order and received confirmation but was still collected and then delivered late....