How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Parcelhero Reviews

https://www.parcelhero.com/

GOOD

Service

3.7

/5

5

4

3

2

1

54

8

6

4

22

94

ratings over the past year

Displaying all 18,815 reviews

Trusted Customer

Feefo Verified

2 years ago

Simple & straightforward

Website easy to navigate and input data. Choice of carriers with relevant pricing and delivery times very clear for international deliveries. I found the whole process very simple and cost effective.

0

AN

Andrew

Feefo Verified

Bristol

2 years ago

What Andrew said about Parcelhero:

Cleared the chaos and delivered in time

Parcel hero helped clear the chaos after I was told my goods couldn’t be shipped by another carrier. Comparing the prices eventually saved us £50 on our parcel. This arrived fast and trouble free...

0

Trusted Customer

Feefo Verified

2 years ago

Definitely use again!

It was really good and cheap and fast. I was supposed to be getting a refund as I cancelled one- I couldn't print, but this has not happened yet. Cancelled on 16.9 not received the refund by 22.9.

0

MM

Michael Marysej

Feefo Verified

2 years ago

0

OS

Omar Sharif

Feefo Verified

2 years ago

What Omar Sharif said about Parcelhero:

Information gap and poor service

I ordered to send a parcel to Bangladesh through FedEx and collection date was 13th September but they didn't come to collect and from ParcelHero I didn't get any acknowledgement. I rebooting 16th...

1

Trusted Customer

Feefo Verified

2 years ago

Excellent service

Excellent, parcel picked on time and delivery even before expected date.

0

TE

Tracey ellis

Feefo Verified

Lincolnshire

2 years ago

What Tracey ellis said about Parcelhero:

Not the best tracking page

Wrong information on the tracking page and quite hard to understand

0

Trusted Customer

Feefo Verified

2 years ago

It worked well, and was convenient

0

Trusted Customer

Feefo Verified

2 years ago

It should be easier for a so called professional service carrier.

Complicated system to book the parcel. incorrect information on the sizes the post office will accept. Booked for a parcel to be shipped. Postman wouldn't take parcel as to large and said it would be...

0

Trusted Customer

Feefo Verified

2 years ago

Avoid this company at all costs

I had the worst experience with this company. I booked the service (for an urgent collection), a courier failed to show up the 1st time so I rebooked and contacted customer services, they reassured...

1

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo