How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Parcelhero Reviews

https://www.parcelhero.com/

GOOD

Service

3.7

/5

5

4

3

2

1

49

8

6

4

22

89

ratings over the past year

Displaying all 18,815 reviews

Trusted Customer

Feefo Verified

5 years ago

Excellent very efficient

Very efficient and polite to deal with parcel arrive ahead of time to Australia . Very happy recommend to anybody.

0

Trusted Customer

Feefo Verified

5 years ago

Very efficientservice

Smooth and easy service with no hassles

0

RH

Rosemary hubbard

Feefo Verified

Birmingham

5 years ago

What Rosemary hubbard said about Parcelhero:

The item was collected ok but arrived at it's des tination damaged, I asked parcel hero to pursue a claim with the courier as Hermes say you have to go through the booking company but they refused as...

0

Trusted Customer

Feefo Verified

5 years ago

The simplicity of the process is just fantastic. The parcel was delivered in the stated time

0

Trusted Customer

Feefo Verified

5 years ago

Easy to use, loads of choice and even sends an email when it has been delivered!

0

JF

Josie Ferris

Feefo Verified

5 years ago

What Josie Ferris said about Parcelhero:

But quick service and cheaper

Good service apart from courier not turning up to collect parcel so dropped it of to drop offshop

0

Trusted Customer

Feefo Verified

5 years ago

I wo't use it again...waste of money and time!

The courier did not come on the day of the collection. It was impossible to reschedule the collection online, there is no phone number to call and if I wanted to cancel online I had to be charged...

2

Trusted Customer

Feefo Verified

5 years ago

Tracking system details failure.

Parcel Hero URGENTLY needs to do a thorough audit of its online registration of new clients as I lost a lot of time tracking my details and it even allowed me to pay for a mere quotation that I was...

0

Trusted Customer

Feefo Verified

5 years ago

EXCELLENT SERVICE

0

Trusted Customer

Feefo Verified

5 years ago

Poor experience due to the courier TNT

First courier didn't turn up twice which caused great inconvenience. Second courier thankfully did turn up, collect the parcel and deliver as communicated. Parcelhero's interface and booking system...

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo