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Online Carpets Reviews

Displaying all 49,631 reviews

Trusted Customer

Feefo Verified

4 months ago

Exelent

Graham Walker

Feefo Verified

GBR

4 months ago

What Graham Walker said about Online Carpets:

Exceptional

Seamless from ordering to delivery...

Trusted Customer

Feefo Verified

4 months ago

Would recommend

No issues

Mrs Julie A Edmonds

Feefo Verified

4 months ago

What Mrs Julie A Edmonds said about Online Carpets:

Very good but felt the £20 delivery charge was too much for a £7 item. Especially as I had already spent over £400 on laminate flooring.

Richard Burton

Feefo Verified

GBR

5 months ago

What Richard Burton said about Online Carpets:

issues resolved responsibly

delivery experience was not ideal, but the company listened to my feedback and resolved my issue satisfactorily

Customer Services

Online Carpets

5 months ago

Good afternoon, We appreciate you taking the time to review your recent order and are sorry to hear that you were left disappointed with the delivery service provided. Our delivery information, including delivery timescales, is provided on our website and within our order confirmation emails. Our deliveries are made to the nearest accessible external point of the property, which is typically the front door or, where access restrictions apply, kerbside. Drivers are not contracted to enter properties or carry goods beyond the threshold, and on this occasion the delivery was made to the driveway in line with our delivery policy. Having reviewed your order, we can confirm that it was delivered within the advertised Express Delivery timescale. We appreciate your comments and have shared your feedback with our Customer Care Team for further review as part of our ongoing commitment to improving our service. Kind regards, Jenny Online Carpets

Machiela Williams

Feefo Verified

GBR

4 months ago

What Machiela Williams said about Online Carpets:

Perfect! Excellent! And speedy delivery.

Trusted Customer

Feefo Verified

4 months ago

New carpet & Underlay

Fast delivery. Excellent price

Susan Smith

Feefo Verified

GBR

4 months ago

What Susan Smith said about Online Carpets:

12 mm flooring

Great from start to finish , Ordering , Delivery spot on , the flooring is of excellent quality was told it was easy to lay by the fitter & it looks stunning, ,the delivery driver was a gem placed it...

Trusted Customer

Feefo Verified

4 months ago

I will use OnlineCarpets again without hesitation.

Excellent service. Website accurate, clear and easy to follow. Delivery fast and effective.

Mark

Feefo Verified

GBR

4 months ago

What Mark said about Online Carpets:

Stairs and landing carpet

Excellent service very easy to order and free samples help greatly. Delivery was as quoted with Excellent tracking available. Would definitely recommend I'll be ordering again in the near future.