Customer service response to receipt of damaged goods was good and my delivery charges were refunded. Replacement flooring arrived safely.
Customer Services
Online Carpets
3 months ago
Good afternoon,
Thank you for taking the time to leave your feedback. We are sorry to hear you were disappointed with your order experience.
From the order details provided, we can see that delivery was completed on 16/07/2026.
A member of our Customer Care Team will contact you directly to review the situation and clarify the case fully.
Kind regards,
Jenny
Online Carpets
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Cheryl W
Feefo Verified
GBR
2 months ago
What Cheryl W said about Online Carpets:
Highly recommended!
Quick delivery! I was a bit sceptical about the quality considering the price we paid, but I was genuinely really impressed when it arrived. The carpet is great quality and we’re now looking at...
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Trusted Customer
Feefo Verified
2 months ago
Brilliant
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Trusted Customer
Feefo Verified
2 months ago
Excellent and easy delivery
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MD
Michael Dolan
Feefo Verified
GBR
2 months ago
What Michael Dolan said about Online Carpets:
Excellent price as other establishments were asking near double the price £
Excellent service and delivery was on time
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Trusted Customer
Feefo Verified
2 months ago
Great service
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MS
Malcolm Slater
Feefo Verified
2 months ago
What Malcolm Slater said about Online Carpets:
Reasonable quality at a very reasonable price.
Good in all respects.
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Trusted Customer
Feefo Verified
2 months ago
great
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Trusted Customer
Feefo Verified
2 months ago
Perfect. Delivered early on day with a pleasant driver.
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Trusted Customer
Feefo Verified
2 months ago
Very reasonably priced, fast delivery, will definitely be using them again and I would recommend to friends and family.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.