Good morning,
Thank you for taking the time to review your recent experience. We are sorry to hear about the concerns you have raised.
We can see that we have been in direct contact with you regarding your enquiry and have been working with you towards a resolution.
Our last communication was on 21/08/2026, and we have not yet received a response. Unfortunately, without a response from you, we have been unable to progress our investigation further.
A member of our Customer Care Team will be in touch with you shortly to continue working with you towards a resolution.
Kind regards,
Jenny
Online Carpets
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Trusted Customer
Feefo Verified
2 months ago
Great company to deal with - will definitely use again
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LC
Leslie Culver
Feefo Verified
GBR
2 months ago
What Leslie Culver said about Online Carpets:
Ordered online and arranged fitter independently
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TK
Tracy Knott
Feefo Verified
2 months ago
What Tracy Knott said about Online Carpets:
Excellent products
Very cheap good quality and easy to communicate with
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CH
Chloe
Feefo Verified
2 months ago
What Chloe said about Online Carpets:
super quick delivery
great company i highly highly recommend and will recommend to anyone i know in the future if they mention wanting carpet, so affordable and such quick delivery i’m super impressed
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.