Not sure they even have any Carpet as I’ve waited nearly a month and nothing has turned up.
I’ve used them in the past and haven’t had a problem, but I will certainly not be using them again.
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Customer Services
Online Carpets
2 months ago
Good afternoon,
Thank you for taking the time to review your most recent order experience.
We are sorry that your experience has not been as expected and that you have been left feeling disappointed.
The majority of our deliveries are successfully completed within the timescales provided, and delays are only encountered on rare occasions. When this does happen, we are committed to finding the quickest possible resolution and working with our customers to minimise any inconvenience.
We can see that your order has now been cancelled and a full refund has been raised. We will continue to communicate with you directly to ensure this is seen through to completion.
A member of our Customer Care Team will also be in contact with you shortly.
Kind regards,
Jenny
Online Carpets
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Michelle Rossi
Feefo Verified
2 months ago
What Michelle Rossi said about Online Carpets:
Good service
As described
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AJ
Andrew Jennett
Feefo Verified
GBR
2 months ago
What Andrew Jennett said about Online Carpets:
great service
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Trusted Customer
Feefo Verified
2 months ago
Great flooring and service
Excellent service, good range, easy to order good option of sizes , great service
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AE
Anthony Edmonds
Feefo Verified
GBR
2 months ago
What Anthony Edmonds said about Online Carpets:
Carpet ordering and delivery.
Exactly as my carpet review.
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Trusted Customer
Feefo Verified
2 months ago
Great company
Excellent service
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Trusted Customer
Feefo Verified
2 months ago
AMAZING
Overall my whole service was brilliant.
I had a slight delay with few of my bits which didn’t come with my first order but then came with my second order. When my second order arrived driver only had...
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.