Did what they said they would do - delivered within the time frame and the live link sent via email to track your delivery was great.
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Trusted Customer
Feefo Verified
1 month ago
Budget friendly qulaity
Spot on
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MW
Miss Wilson
Feefo Verified
1 month ago
What Miss Wilson said about Online Carpets:
Property damage during delivery and no customer service
Unfortunately, the customer service was very disappointing. After contacting them regarding an issue with my delivery, I received no response or support despite following up. It’s frustrating to be...
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Customer Services
Online Carpets
1 month ago
Good morning,
Thank you for expressing your concerns regarding your order experience. We are sorry to hear that you were left feeling disappointed.
After reviewing the order details, we can see that we opened an investigation into the events of the day. A conclusion was reached, and updates and the outcome of the investigation were provided to you.
Please be assured that we take all complaints seriously, and we fully investigate every aspect of the concerns raised.
We are genuinely sorry that the outcome of the investigation has not provided you with the response you were hoping for. A member of our Customer Care Team will contact you shortly to discuss this further.
Kind regards,
Jenny
Online Carpets
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LN
Linda Newman
Feefo Verified
GBR
1 month ago
What Linda Newman said about Online Carpets:
Perfect
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Trusted Customer
Feefo Verified
1 month ago
Good company
Kept me informed about delivery, everything I bought was as described. Will buy again from them.
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SL
Sammy Lowrie
Feefo Verified
GBR
1 month ago
What Sammy Lowrie said about Online Carpets:
Full new home flooring fitting
I placed an order to carpet my new home entirely. The order included the carpets , underlay, grippers, single and double door bars, vinyl and adhesives. I called a couple times before I placed the...
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Trusted Customer
Feefo Verified
1 month ago
Great
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RD
Roger Daniels
Feefo Verified
GBR
1 month ago
What Roger Daniels said about Online Carpets:
Highly recommended
A very easy ordering process that was followed through until everything was done
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SH
Stephanie Harrison
Feefo Verified
GBR
1 month ago
What Stephanie Harrison said about Online Carpets:
Highly Recommended
Brilliant service from purchase to it landed on your doorstep, informed at every stage, one man delivery, so may need a little bit of a hand, depending on where it's going
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.