Really helpful, from ordering the samples to getting the whole delivery, lots of communication so you know what is happening and when, couldn't fault them.
0
Share
Trusted Customer
Feefo Verified
28 days ago
Perfect service and fast delivery.
0
Share
JJ
James James
Feefo Verified
29 days ago
What James James said about Online Carpets:
Great place to purchase carpet from
Fast delivery and excellent customer service
0
Share
Trusted Customer
Feefo Verified
29 days ago
Brilliant value
Service great, delivery on time
Lino great value
0
Share
Trusted Customer
Feefo Verified
29 days ago
Poor Quality Carpet
VERY POOR CARPET SUPPLIEC
0
Share
Trusted Customer
Feefo Verified
29 days ago
The service was amazing and you could speak to a person
0
Share
CL
Cath Liggat
Feefo Verified
GBR
29 days ago
What Cath Liggat said about Online Carpets:
Amazing service.
Service was amazing. The delivery driver was so friendly and helpful. Well done !!
Had tracking all the way on the morning, even called to say was nearly here. Best service I have received from a...
Read more
0
Share
Trusted Customer
Feefo Verified
1 month ago
Wanted photos of the tears. Wouldn’t provide refund or any sort of compensation without proof.
Customer Services
Online Carpets
1 month ago
Good morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear you were left dissatisfied with the vinyl you received.
We pride ourselves on providing quality products and have processes in place to ensure items leave us as expected. On the rare occasion an issue arises, we’re committed to investigating thoroughly and fairly.
We can see we initially contacted you regarding your enquiry, but the requested information was not received. A member of our Customer Care Team will reach out shortly to check whether there are any outstanding concerns we can assist you with.
Kind regards,
Jenny
Online Carpets
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.