Service was fantastic from ordering to the delivery of my goods . Will definitely order again from this site.
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Trusted Customer
Feefo Verified
20 days ago
Poor
Last minute deliveries. Product covered in glue
Customer Services
Online Carpets
15 days ago
Good afternoon,
Thank you for bringing your concerns to our attention. We’re sorry for the disruption you’ve experienced with your order delivery.
Having reviewed our records, we cannot see any further communication from you since the delivery was completed. We’re therefore sorry to hear that you remain dissatisfied with your experience and would welcome the opportunity to understand your concerns in more detail.
A member of our Customer Care Team will be in touch shortly to discuss the issues raised and explore how we can work with you towards a satisfactory resolution.
Thank you for your patience, and we look forward to speaking with you soon.
Kind regards,
Jenny
Online Carpets
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Trusted Customer
Feefo Verified
20 days ago
N
Customer Services
Online Carpets
20 days ago
Good morning,
Thank you for taking the time to leave your review. We’re sorry to hear that you haven’t been left feeling fully satisfied with your recent experience.
As we haven’t received any communication from you since your order was delivered, we’d welcome the opportunity to better understand what has left you feeling disappointed.
We’re keen to investigate your concerns fully and work with you to resolve any outstanding issues. A member of our Customer Care Team will be in touch shortly to discuss this further.
Kind regards.
Jenny
Online Carpets
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LH
Lynn Hanger
Feefo Verified
20 days ago
What Lynn Hanger said about Online Carpets:
Superb carpets amazing quality
Superb first class from order team, delivery and quality
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HR
Harry rowbotham
Feefo Verified
21 days ago
What Harry rowbotham said about Online Carpets:
Fantastic
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MB
Mark Berrelha
Feefo Verified
GBR
21 days ago
What Mark Berrelha said about Online Carpets:
Great Service Once Again.
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SS
Stephen Smith
Feefo Verified
GBR
21 days ago
What Stephen Smith said about Online Carpets:
10 meters of vinyl
Great service and kept up to date regarding my order
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MW
Matthew Campbell-Wild
Feefo Verified
GBR
22 days ago
What Matthew Campbell-Wild said about Online Carpets:
Great service. Very straight forward and the carpet was delivered on time.
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Trusted Customer
Feefo Verified
22 days ago
Appalling delivery, good carpet
As previous
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KE
Kerry
Feefo Verified
GBR
22 days ago
What Kerry said about Online Carpets:
Europa vinyl review
Great service, very quick delivery too. Item as described, pattern as shown. I ordered samples first. Perfect change for the bathroom which was initially carpet.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Online Carpets is one of the UK's leading online flooring retailers, offering a fantastic range of quality carpets, vinyl flooring, laminate, LVT and more at amazing prices.
From cosy bedroom carpets to stylish flooring for every room, we make it easy to transform your home with our Lowest Price Guarantee, free samples and fast UK delivery.