i returned an item a month ago via collect plus and have received no email confirming receipt let alone a refund. same story for the DJ and trousers I returned 2 weeks ago. am now having to submit a...
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Moss Bros
Moss
13 years ago
I am unhappy to hear that the items returned were not refunded in a timley manner. I will be looking into this personnaly and hopefully have this resolved quickly.
Unfortunately due to some unforseen circumstances some of returns have taken longer to receive back from Collect+ then we would have liked.
I have been assured that this is being resolved and going forward problems like this shouldnt occur.
We will get intouch with your personnaly as soon as we have actioned the necessary requirements.
Moss Online Customer Service
returned three pairs of trousers but only refunded for two.
Moss Bros
Moss
13 years ago
Please accept my apologies for the incorrect ammount that was refunded back to the card. I would like to investigate this further as this sort of thing very rarely happens.
I will personnaly update you once I have further information, and look at getting the additional trouser refunded back to your card.
I am very pleased to hear that Suit fits well.
Your Sincerely
Moss Online Customer Service
Product reviews
Date of purchase: 25/06/2012
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Feefo Verified
14 years ago
Regular e-mails keep you updated on progress of order
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.