The fact I was in the store buying the suit, and they didn't have the waistcoat in stock was ok. But the fact I had to stand in the store and order the waistcoat online via my mobile phone was a bit...
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Product reviews
Date of purchase: 22/10/2012
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Trusted Customer
Feefo Verified
13 years ago
Arrived promptly
Product reviews
Date of purchase: 22/10/2012
0
Share
Trusted Customer
Feefo Verified
13 years ago
Easy to find what I wanted and in my (unusual) size.
the on-line ordering was great. however the click and collect function was terrible. i waited nearly a week - if i had got it delivered, it would have arrived in 48hrs
Moss Bros
Moss
13 years ago
We do apologise for the delay. You should have received your order faster.
Instore collection for the store you chose takes up to 8 days, and when you place your order you can see an estimated collection date time before you make your payment. Customers also have the option of a next day or Saturday collection.
Thank you for taking the time to write this feedback, we really appreciate it and will take it on board for the future.
Kind regards
Moss Online Customer Care
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.