Moss Reviews

We are disappointed that in this instance we have failed to meet your expectations and indeed our own, we expect all customers to have the best shopping experience possible always. We have passed your feedback to the stores operation team and they will investigate this incident. Once again we do apologise, and hope we can restore your faith in Moss as we value your custom. Kind regards Moss Online Customer Care

We aim to reply to all enquiries within 1- 2 working days. We are unable to amend any part of your order once your order is complete. We may be able to cancel the order before dispatch. Orders are packed very quickly to ensure a quick dispatch and delivery on time. We have contacted you regarding this matter and hope that you are happy with outcome. Thank you for your feedback, we will take it on board for the future. Kind regards Moss Online Customer Care

The dispatch email did contain information for click and collect advising you to wait until you receive an email confirming the order is available to collect before visiting the store. The parcel arrived at the store the next day, and the email confirmation was sent to you. Standard Click and collect orders are sent to the stores in our vans, therefore there is no tracking number. When placing an order, you can see the estimated time it will take for the parcel to arrive at your chosen store on your basket page. We are really sorry that on this occasion you were not happy with the service received at the store and apologise for any error on our part. Thank you for your feedback, we will take it on board for the future. Kind regards Moss Online Customer Care

All items are inspected before dispatch. We regret that on this occasion you were sent an item in unsatisfactory conditions, it should not have happened. These type of errors are indeed very rare. We apologise for any inconvenience this may have caused. Thank you for your feedback, we will take it on board for the future. Kind regards Moss Online Customer Care