I had ordered a Ted Baker tuxedo with the linen suit. 4 days later I get an email from Moss Customer service saying they don't have the tuxedo in stock but they are willing to give me 10% a 100 pound...
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Moss Bros
Moss
12 years ago
We are sincerely sorry that you feel this way. Orders placed by 4PM are normally dispatched the same day and we contact the customers straightaway if a problem arises. It is very rare that we are not able to do so.
Unfortunately we cannot sell the new season suit for £229.00.
we do of course understand the disappointment and inconvenience caused though and thank you for bringing this to our attention. We’ll take your feedback on board for the future so thank you for taking the time to write to us.
Kind regards
Moss Online Customer Care
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Trusted Customer
12 years ago
Date of purchase: 26/08/2012
Great service. Thankyou
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Trusted Customer
12 years ago
Date of purchase: 26/08/2012
Really easy purchased and quick delivery with good communication from carriers.
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Trusted Customer
12 years ago
Date of purchase: 26/08/2012
Excellent service arrived a day before expected and well packaged
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.