How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mia Tui Reviews

Trusted Customer

Feefo Verified

1 month ago

Jet Tote

I ordered my Jet Tote on line but at the last minute realised I need the bag earlier than planned. One quick phone call and it was all sorted. Very efficient and friendly staff

Mia Tui Customer Service

Mia Tui

1 month ago

Hello, Thank you for your wonderful feedback. We are delighted to hear that our team was able to assist you promptly and efficiently with your order. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Mia Tui Customer Service

Mia Tui

1 month ago

Hello, Thank you for sharing such wonderful feedback about your recent journey with the Jet Travel Tote. We are delighted to hear that you love the design and that it has inspired such high praise from your fellow travellers, and we appreciate you recommending us to them. It is also great to know that your packing cubes are working well for you, and we look forward to welcoming you back when you explore our backpacks. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Date of purchase: 11/09/2026

0

JG

Jillian Govan

Feefo Verified

GBR

1 month ago

What Jillian Govan said about Mia Tui:

Service was excellent as always 😍 Any time I’ve had to contact MuaTui the response has been helpful and efficient but also incredibly friendly Best customer service Ive dealt with x

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Jillian Govan, We are thrilled to hear that you consistently receive such wonderful support from us. Providing a helpful and friendly experience is always our priority, and we truly appreciate your kind feedback. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 28/08/2026

0

GC

Gill Cummings

Feefo Verified

GBR

1 month ago

What Gill Cummings said about Mia Tui:

Lovely bag

Everything was great, from ordering until I received my bag.

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Gill Cummings, Thank you for sharing such positive feedback about your recent purchase with us. We are delighted to hear that you had a smooth experience from start to finish. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 11/09/2026

0

JH

Jackie Harris

Feefo Verified

GBR

1 month ago

What Jackie Harris said about Mia Tui:

Great Quality

Quick delivery no problem

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Jackie Harris, We are delighted to hear that you had such a positive experience with our service and that your order arrived promptly. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Jackie Harris, Thank you for your loyalty to our brand and for taking the time to share your feedback about the Maya. We are pleased to hear that you appreciate the quality and versatility of the design, and we will certainly take your comments regarding the pocket depth on board for future improvements. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Date of purchase: 11/09/2026

0

Trusted Customer

Feefo Verified

1 month ago

Ordered Thursday delivered Saturday by Royal Mail

Mia Tui Customer Service

Mia Tui

1 month ago

Hello, We are delighted to hear that your order arrived so quickly. Thank you for taking the time to share your positive experience with our delivery service. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Date of purchase: 10/09/2026

0

SH

Sharon

Feefo Verified

GBR

1 month ago

What Sharon said about Mia Tui:

Prompt service lovely products

I have alsways found the service to be promt. I do think it would be a nie touch if all bags came with a dust bag rather than having to purchase separately

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Sharon , Thank you for taking the time to share your feedback and for your wonderful rating. We always strive to provide efficient service and appreciate your thoughtful suggestion regarding our packaging accessories. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 28/08/2026

0

SO

Sue Ogburn

Feefo Verified

GBR

1 month ago

What Sue Ogburn said about Mia Tui:

Really useful backpack

Easy to order. Prompt dispatch.

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Sue Ogburn, Thank you for sharing your positive feedback with us. We are delighted to hear that you had a smooth and efficient experience. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 28/08/2026

0

JI

Jilldot

Feefo Verified

GBR

1 month ago

What Jilldot said about Mia Tui:

Beautifully made handbag

My handbag arrived quickly and was delivered in a good condition. The handbag was contained in a bag of its own too, so all new and perfect. Ready to use!

Mia Tui Customer Service

Mia Tui

1 month ago

Hello Jilldot, We are delighted to hear that your order arrived promptly and in such great condition, ready for you to use. Thank you for taking the time to share your positive experience with us. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 11/09/2026

0

Trusted Customer

Feefo Verified

1 month ago

Game changer for Train Travel

Good communication and speedy delivery.

Mia Tui Customer Service

Mia Tui

1 month ago

Hello, Thank you for sharing your positive experience with us. We are always glad to know when everything goes smoothly and efficiently. Kind regards, Mia Tui Customer Service Mia Tui Ltd

Product reviews

Date of purchase: 28/08/2026

0

Trusted Customer

Feefo Verified

1 month ago

As for your customer service - absolutely first class! I had a problem with the delivery (totally Royal Mail fault in my area). Thanks to Chelsea for a quick response and making sure I had a bag to...

Mia Tui Reviews

Jet Travel Tote | LITEMore reviews of this productView product websitePerfect bag, but be organised😉. Used my Jet Tote for its first journey. I did manage to loose something straight away because there are so many pockets, some zipped, to hide stuff away in. But...Read more

Bali SlingMore reviews of this productView product websiteI love the Bali bag. 😍 this navy is my 4th! I also have oyster - my fav, aubergine and the bright pink It’s a great size holds so much I’ve even had a wee umbrella in it! It looks casually smart....Read more

SamanthaMore reviews of this productView product websiteLovely bag and just the right size to fit all I need in, but not too big.

MayaMore reviews of this productView product websiteThis is the third Maya backpack I’ve had. The quality is outstanding and the backpack is a great size for every day or a holiday etc. The only disappointment I had with the latest purchase is that...Read more

MeganMore reviews of this productView product websiteAfter purchasing multiple bags in the past I have now purchased as gifts for others

MeganMore reviews of this productView product websiteafter multiple purchases in the past I have now purchased Bags as gifts for others

LottieMore reviews of this productView product websitethis is a nice compact bag that can be worn either cross body or shoulder

Warwick - Folding BackpackMore reviews of this productView product websiteAs always Mia TUI have a super product. Roomy backpack. Plenty of pockets for organisation. Bright interior to make finding contents easier. Light but strong in use. Folds up small for storage or...Read more

ChelseaMore reviews of this productView product websiteBeautifully made handbag and enough room to fit in the essentials. Cross body strap, so it's easy to carry hands free. Love the detailing and chain strap. Comes in various lovely colours, although I...Read more

SydneyMore reviews of this productView product websiteGreat backpack. Very comfortable to carry, lots of storage. The security clasp really good espeially on packed trains. Love the colour aswell!

Jet Travel Tote | Vegan LeatherMore reviews of this productView product websiteFirst things first - the Jet Travel Tote delivered exactly as promised. It took everything I needed it to in the well designed interior. It was great having the confidence that it would fit under the...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?