MandM Direct Reviews

Unfortunately, we do not offer a free returns service unless the item you receive is faulty or incorrect. It has always been our policy to offer our customers the best brands at the lowest possible prices and, therefore, to introduce a free returns service would have an impact on the overall cost to the consumer. You can purchase a label by visiting: https://mandmdirect.returns.international You will be able to search for your local drop-off store when ordering your label. Please keep your receipt as this is your proof of return and contains tracking information. Thanks for your feedback.

Thank you for your feedback. We now send invoices via Email in an effort to reduce our paper usage. If you are unable to locate your invoice please enclose a covering letter with order and address details. Your despatch email will be listed as ‘Your order has been despatched' and this will contain a link to the invoice with an itemised list of goods, prices and quantities. Please note you should allow 24 hours, after having received the goods/parcel, before trying to arrange your return. All you would need to do is click on the link and your invoice will be available to download and print. If you have purchased a Hermes returns label, this will need to be downloaded via our new return portal. Please note there is an option on the portal to print the label in store if you do not have access to a printer at home. Visit our returns portal - https://mandmdirect.returns.international